Responsible for the daily running of the Soft Service Department, at RLC Pearl

Responsible for the daily running of the Cleaning Department of the Hospital. Adhering the cleaning standards as per the Medical Industry. As well as the overseeing of the Laundry Department.

Role as an Assistant Executive Housekeeper with Celebrity Cruises. Responsible for the overall daily cleaning of cabins and public areas.

Main Responsibilities:Reports directly to the Operations ManagerAssist the Operations Manager with overseeing Daily Operations.Support departmental targets and objectives, work schedules, budgets, policies and procedures.Assisting with training, developing and supervising teams, including performance management. Assist with periodical performance appraisals.Assist to manage Staff performance issues in compliance with company policies and procedures with an emphasis on training and teamwork.Ensure team members have an up-to-date knowledge of all clients preferences.Assisting with effectively managing and resolving clients requests and complaints.Assist with First Visits to introduce Clients to our Employees and explain the Walkthrough.Assist to operate within departmental budgets through effective stock and cost controls and well managed schedules.Assist in dealing with incidents in the field, both with the Client and with the Employees.Assist in managing Supervisors, Drivers and Cleaners.Carry out spot checks on ALL Operational Personnel.Assisting with inspections as required.Work closely with the Sales Consultants.Assist with the collection of payments each month.Deputize in absence of the Operations ManagerAny other reasonable request from the Operations Manager

Reporting directly to the General ManagerOverseeing the Daily OperationsSupport departmental targets and objectives, work schedules, budgets, policies and proceduresResponsible for training, developing and supervising teams, including performance management. Responsible for periodical performance appraisals.Manage staff performance issues in compliance with company policies and procedures with the emphasis on training and teamwork.Ensure team members have an up-to-date knowledge of all client preferences.Effectively managing and resolving clients requests and complaints.Assist to operate within departmental budgets through effective stock and cost controls and well managed schedules.Deal with incidents in the field, both with the client and with the employees.Managing of Supervisors, drivers and cleaners.Carry out spot checks on All Operational Personnel.Conduct inspections as requiredWork closely with the Sales Consultants.Assist with the collection of payments each month.Any other reasonable request from the General Manager

Managing and actioning Boston Oustanding Report daily.Weekly reports - sending to relevent partiesBotson ISO RepresentativeManaging relationship betwen Boston Laundries, and HotelsDealing and assisting with daily queries on oustanding linen, rewashes etc.Assisting in factory if required.

Building working relationships with clients to create a win, win situation for both parties.Dealing directly with clients to sort out queries and complaints.Boston ISO representativeManage allocated portfolio of Hotels and report to Guest Relations Manager.Develop and maintain effective relationship with clients.Ensure detailed insight in different client portfolio's and relevant SLA'sEffectively manage on-site staff at relevant contractsTake action to correct any shortfalls.Deal with difficult situations and ensure a win, win result is achieved for both partiesEnsure all administrative duties are perfomed.Liaise with factory with regards to rewashes, stains, late deliveries, damages and any other concerns on service delivery.Maintain the highest standard of Customer Service.Be aware of potential leads as well as competitor activitiy.Plan customer visits according to the customers requirements and agreed SLA.Ensure constant communication between client and factory. Especially important with regards to delays, deliveriess, special request and any other related requirements.Follow up with Hotels that Variance Reports are completed and reconciled weekly.Variance Reports needs to be signed off every month by both Boston and the Hotels.All client meetings are recorded on Boston Client Feedback form, and email to all the relevant partiesLiaise with Guest Relations Manager with regards to any and all problems with different contracts. These include late deliveries, damages, losses, stains, rewashes and any other concerns that might affect Boston.Damages done montly with clients, signed off, and agreed on payment back to client.

Ensure high standard of cleanliness throughout Hotel property.Finacial responsibilities consisted of preparing Budgets, Forecast and Expense Control.Planning, controlling and purchasing of all Housekeeping Stocks.Effective poeple management in order to maximize their effectiveness and developing staff potential.Ensure that the necessary safety and security procedures are adhered to within the department.Implement and monitor all procedures required in DepartmentBeing in intregral member of the management team and contribute to the overall Hotel operation.Building win, win relatioships wiht clients.Manage relationship with internal and external contractors.Ensure high levels of client service and hygiene.Ensure adequate staffing, based on operational requirements.Ensure clien, tidy and stocked rooms and work areas and corridors to highest standard.Liaise with other Departments.Ensure productivityEnsure that brand standards are met.Implementing cost saving initiatives.

Financial reponsibilites consisted of preparing budgets, forecast and expense control.Effective people management in order to maximize their effectiveness and developing staff potential.Ensure that necessary safety and security procedures are adhered to withing the hotel.Implement and monitor all procedures required in different departments.Being an intregral member of the Management team and contribute to the overall hotel operation.Buiding win, win relationships with clients.Manage relationships with internal and external contractors.

Ensure high standard of cleanliness throughout HotelFinancial Responsibilities consisted off; preparing budgets, forecasts and expense control.Planning, controlling and purchasing of all Housekeeping Stock itemsEffective people managment in order to maximize their effectiveness and developing staff potential.Ensure that the necessary safety and security procedures are adhered to withing the department.Implement and monitor all procedures required in department.Being an intregal member of the management team and contribute to the overall Hotel operationBuilding win, win relationships with clients.Manage relationships with internal and external contractors.Ensure high levels of client service and hygiene.Ensure adequate staffing bassed on operational requirements.Ensure clean, tidy and stocked rooms and work areas, and corridors to standardLiaise with other departments in Hotel.Ensure productivityEnsure that brand standards are metImplementing cost saving initiatives.

Daily working on the Front Office query accountsMaking sure that Front Office adhere to Audit RequirementsSpot checking of reception pits, registration cardsMonitoring guest credit limits

Optimising Hotel occupancy and revenue.Yield ManagementMaking group and individual reservations on Hotel sytemFollowing up on backup for group as well as individual reservations.Liaise with other departments to ensure highest guest satisfactionBuilding win, win relationships with Travel agents.

Duty Management shifts.Overseeing preparation and serving of breakfast and dinner - depending on shiftAssist at reception with check in and check out of individual guests or groups.Monitoring, overseeing and assiting in reservations.Actioning of front office queryMainting Front Office auditing standardsDoing daily cash up and banking of breakfast, dinner and reception shifts.Optimising hotel occupancy

Optimsing Hotel occupancy and revenueYield ManagementMaking group and individual reservations on Hotel systemFollowing up on bacup for group as well as individual reservationsLiaise with other departments to ensure highest guest satisfacitonBuilding win, win relationships with travel agents

Daily actioning of bookings, of individual reservations, at different South Sun properties, and confirming reservation numbers back to travel agent.Sending relevant correspondence to Hotels.

Worked at reception, reservations - group and individual.Also worked as Duty Manager depending on the operation requirements.