Compliance Training Manager
Current
Dec 2023 - Present
AeroLeads people directory · profile
Sylvia Leigh Cherry, Cptm Email & Phone Number
Empowering Success through Customized Training | MedTech | Life Sciences | eLearning Design and Development
at
Labcorp
1 work email found
@bd.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Empowering Success through Customized Training | MedTech | Life Sciences | eLearning Design and Development
Location
Durham, North Carolina, United States
Who is Sylvia Leigh Cherry, Cptm? Overview
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Quick answer
Sylvia Leigh Cherry, Cptm is listed as Empowering Success through Customized Training | MedTech | Life Sciences | eLearning Design and Development at Labcorp, based in Durham, North Carolina, United States. AeroLeads shows a work email signal at bd.com and a matched LinkedIn profile for Sylvia Leigh Cherry, Cptm.
Sylvia Leigh Cherry, Cptm previously worked as Compliance Training Manager at Labcorp and Freelance E-Learning Design & Development Consultant at Cherry Learning Coach, Llc. Sylvia Leigh Cherry, Cptm holds Bs, Medical Technology from Howard University.
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*@bd.com
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Profile bio
About Sylvia Leigh Cherry, Cptm
📂 Check out https://CherryLearningCoach.comI believe in the power of learning to transform lives and organizations. Partner with me to develop training programs and content that not only informs but also inspires. Contact me today to discuss how we can work together to achieve your goals.Let's Create Something Amazing Together!DISCOVER MY STORY: From Healthcare to Learning and DevelopmentMy journey began in the healthcare industry, where I dedicated my early career to analyzing microbiological samples to help healthcare professionals improve their patients' health and well-being. This experience led to me becoming a technical specialist consulting with clients of a multinational corporation focused on developing cutting-edge medical technology to advance healthcare. Witnessing firsthand the transformative power of knowledge and support, I realized that my true calling was in the field of learning and development.Honing My Craft: Building Skills in Design, Development, and DeliveryI have committed myself to mastering the art and science of instructional design. Over the past decade, I’ve honed my skills in designing, developing, and delivering high-impact learning programs. My work has spanned various formats, including online learning, in-person training workshops, and personalized development programs.I consistently seek to elevate the learning experience, ensuring it is engaging, accessible, and impactful. My dedication to excellence has led multinational companies to trust me with their training needs, confident in my ability to create content that not only educates but also inspires.My expertise includes:*Articulate Storyline and Rise: Creating interactive and immersive eLearning modules that captivate learners.*Adobe Express and Canva: Designing engaging content tailored to diverse social learning environments.*Camtasia and Adobe Premiere Pro: Producing high-quality video content that enhances the learning journey.*Learning Management Systems (LMS): Implementing and managing LMS platforms to streamline course delivery and tracking.Certified Expertise: Training Management Certification📌My ServicesInstructional Design: Crafting structured learning experiences that cater to your audience's unique needs.Course Creation: Developing comprehensive courses ensuring your learners achieve their goals.Content Writing: Producing high-quality written content that enhances learning and keeps your audience engaged.eLearning Development: Creating interactive and immersive eLearning modules that make learning both fun and effective.
Listed skills include Quality Assurance, Medical Devices, Fda, Process Improvement, and 45 others.
Current workplace
Sylvia Leigh Cherry, Cptm's current company
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5 roles
Sylvia Leigh Cherry, Cptm work experience
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Freelance E-Learning Design & Development Consultant
Apply project management and instructional design skills to design and develop custom elearning solutions.Expertise in design, development, and delivery of comprehensive learning programs. Skilled in gathering business requirements from subject matter experts (SMEs) and stakeholders to create engaging self-paced eLearning, instructor-led, and blended learning experiences. Primary development tools: Articulate Storyline 360, Articulate Rise, PowerPoint, Canva, and Camtasia.
Jul 2022 - Dec 2023
Global Services Learning Requirements Leader (Instructional Design, Training Programs)
Directed a distributed team of 10 direct reports on instructional design, learning development activities, and delivery of learning programs for professional services, customer success, and technical teams. •Boosted on-time deployment by >30% for self-paced and instructor-led training for product sales and role-specific training through comprehensive vision and strategy.•Completed projects on time despite a 60% increase in demand and 40% compressed timelines to achieve global commercialization readiness goals.•Co-created strategy to revitalize global adoption of Learning Management System (LMS).•Implemented the first benchmark competency and skills framework for trainer promotional structure and job coaching.
Sep 2018 - Apr 2022
Business Process Manager (Software & Business Process Training)
•Developed and executed process improvement plans and governance to prioritize >250 business cases and continuous improvement (CI) initiatives for global service management.•Supported NPS and eNPS record improvements that surpassed regional goals by >10% by mapping and deploying enhanced workflows within Service Management application.•Spearheaded training programming for global service management to deploy an average of 10 mid-high complexity CI quarterly.Achieved PIONEER AWARD for implementation of the first centralized service management tool for the business unit.
Oct 2014 - Aug 2018
Manager Customer Contact Center
Managed progressive responsibilities to direct teams and contact center technology projects that enabled daily operational efficiency for customer support tiers 1, 2, and 3. Developed and deployed new hire training, team-building activities, and customer service skills workshops. •Accelerated customer support competence in 60% less time by benchmarking and templating agent onboarding. •Reduced compliance risks and resolved customer escalations and variability in service levels by leading cross-functional teams and engaging stakeholders. •Boosted customer satisfaction rating from <55% to >90% to turn around a low performing Contact Center, establishing accountability, surpassing, and stabilizing key metrics in under 5 months.•Increased employee engagement through mentoring Field Advisory Boards.•Increased customer advocacy by building site-wide, cross-functional relationships.Achieved Award MAKING A DIFFERENCE: ACTION, COMMITMENT, CULTURE, ENGAGEMENT for leading organizational change and exceeding expectations.Achieved A VALUED GROUP AWARD for collaborative project work on knowledge management system development for Technical Services and Support.
Apr 2001 - Sep 2014
3 education records
Sylvia Leigh Cherry, Cptm education
Bs, Medical Technology
Howard University
Master'S Degree Studies, Medical Microbiology
Long Island University
Specialized Journalism, Concentration In Writing About Medicine, Science, And Technology
New York University - Polytechnic School Of Engineering
FAQ
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Quick answers generated from the profile data available on this page.
What company does Sylvia Leigh Cherry, Cptm work for?
Sylvia Leigh Cherry, Cptm works for Labcorp.
What is Sylvia Leigh Cherry, Cptm's role at Labcorp?
Sylvia Leigh Cherry, Cptm is listed as Empowering Success through Customized Training | MedTech | Life Sciences | eLearning Design and Development at Labcorp.
What is Sylvia Leigh Cherry, Cptm's email address?
AeroLeads has found 1 work email signal at @bd.com for Sylvia Leigh Cherry, Cptm at Labcorp.
Where is Sylvia Leigh Cherry, Cptm based?
Sylvia Leigh Cherry, Cptm is based in Durham, North Carolina, United States while working with Labcorp.
What companies has Sylvia Leigh Cherry, Cptm worked for?
Sylvia Leigh Cherry, Cptm has worked for Labcorp, Cherry Learning Coach, Llc, and Bd.
How can I contact Sylvia Leigh Cherry, Cptm?
You can use AeroLeads to view verified contact signals for Sylvia Leigh Cherry, Cptm at Labcorp, including work email, phone, and LinkedIn data when available.
What schools did Sylvia Leigh Cherry, Cptm attend?
Sylvia Leigh Cherry, Cptm holds Bs, Medical Technology from Howard University.
What skills is Sylvia Leigh Cherry, Cptm known for?
Sylvia Leigh Cherry, Cptm is listed with skills including Quality Assurance, Medical Devices, Fda, Process Improvement, Continuous Improvement, Training, Capa, and Customer Service.
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