Sylvia Leigh Cherry, Cptm Email and Phone Number
Sylvia Leigh Cherry, Cptm work email
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Sylvia Leigh Cherry, Cptm personal email
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📂 Check out https://CherryLearningCoach.comI believe in the power of learning to transform lives and organizations. Partner with me to develop training programs and content that not only informs but also inspires. Contact me today to discuss how we can work together to achieve your goals.Let's Create Something Amazing Together!DISCOVER MY STORY: From Healthcare to Learning and DevelopmentMy journey began in the healthcare industry, where I dedicated my early career to analyzing microbiological samples to help healthcare professionals improve their patients' health and well-being. This experience led to me becoming a technical specialist consulting with clients of a multinational corporation focused on developing cutting-edge medical technology to advance healthcare. Witnessing firsthand the transformative power of knowledge and support, I realized that my true calling was in the field of learning and development.Honing My Craft: Building Skills in Design, Development, and DeliveryI have committed myself to mastering the art and science of instructional design. Over the past decade, I’ve honed my skills in designing, developing, and delivering high-impact learning programs. My work has spanned various formats, including online learning, in-person training workshops, and personalized development programs.I consistently seek to elevate the learning experience, ensuring it is engaging, accessible, and impactful. My dedication to excellence has led multinational companies to trust me with their training needs, confident in my ability to create content that not only educates but also inspires.My expertise includes:*Articulate Storyline and Rise: Creating interactive and immersive eLearning modules that captivate learners.*Adobe Express and Canva: Designing engaging content tailored to diverse social learning environments.*Camtasia and Adobe Premiere Pro: Producing high-quality video content that enhances the learning journey.*Learning Management Systems (LMS): Implementing and managing LMS platforms to streamline course delivery and tracking.Certified Expertise: Training Management Certification📌My ServicesInstructional Design: Crafting structured learning experiences that cater to your audience's unique needs.Course Creation: Developing comprehensive courses ensuring your learners achieve their goals.Content Writing: Producing high-quality written content that enhances learning and keeps your audience engaged.eLearning Development: Creating interactive and immersive eLearning modules that make learning both fun and effective.
Labcorp
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Compliance Training ManagerLabcorp Dec 2023 - PresentBurlington, North Carolina, Us -
Freelance E-Learning Design & Development ConsultantCherry Learning Coach, Llc Jul 2022 - Dec 2023Apply project management and instructional design skills to design and develop custom elearning solutions.Expertise in design, development, and delivery of comprehensive learning programs. Skilled in gathering business requirements from subject matter experts (SMEs) and stakeholders to create engaging self-paced eLearning, instructor-led, and blended learning experiences. Primary development tools: Articulate Storyline 360, Articulate Rise, PowerPoint, Canva, and Camtasia. -
Global Services Learning Requirements Leader (Instructional Design, Training Programs)Bd Sep 2018 - Apr 2022Franklin Lakes, New Jersey, UsDirected a distributed team of 10 direct reports on instructional design, learning development activities, and delivery of learning programs for professional services, customer success, and technical teams. •Boosted on-time deployment by >30% for self-paced and instructor-led training for product sales and role-specific training through comprehensive vision and strategy.•Completed projects on time despite a 60% increase in demand and 40% compressed timelines to achieve global commercialization readiness goals.•Co-created strategy to revitalize global adoption of Learning Management System (LMS).•Implemented the first benchmark competency and skills framework for trainer promotional structure and job coaching. -
Business Process Manager (Software & Business Process Training)Bd Oct 2014 - Aug 2018Franklin Lakes, New Jersey, Us•Developed and executed process improvement plans and governance to prioritize >250 business cases and continuous improvement (CI) initiatives for global service management.•Supported NPS and eNPS record improvements that surpassed regional goals by >10% by mapping and deploying enhanced workflows within Service Management application.•Spearheaded training programming for global service management to deploy an average of 10 mid-high complexity CI quarterly.Achieved PIONEER AWARD for implementation of the first centralized service management tool for the business unit. -
Manager Customer Contact CenterBd Apr 2001 - Sep 2014Franklin Lakes, New Jersey, UsManaged progressive responsibilities to direct teams and contact center technology projects that enabled daily operational efficiency for customer support tiers 1, 2, and 3. Developed and deployed new hire training, team-building activities, and customer service skills workshops. •Accelerated customer support competence in 60% less time by benchmarking and templating agent onboarding. •Reduced compliance risks and resolved customer escalations and variability in service levels by leading cross-functional teams and engaging stakeholders. •Boosted customer satisfaction rating from <55% to >90% to turn around a low performing Contact Center, establishing accountability, surpassing, and stabilizing key metrics in under 5 months.•Increased employee engagement through mentoring Field Advisory Boards.•Increased customer advocacy by building site-wide, cross-functional relationships.Achieved Award MAKING A DIFFERENCE: ACTION, COMMITMENT, CULTURE, ENGAGEMENT for leading organizational change and exceeding expectations.Achieved A VALUED GROUP AWARD for collaborative project work on knowledge management system development for Technical Services and Support.
Sylvia Leigh Cherry, Cptm Skills
Sylvia Leigh Cherry, Cptm Education Details
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Howard UniversityMedical Technology -
Long Island UniversityMedical Microbiology -
New York University - Polytechnic School Of EngineeringAnd Technology
Frequently Asked Questions about Sylvia Leigh Cherry, Cptm
What company does Sylvia Leigh Cherry, Cptm work for?
Sylvia Leigh Cherry, Cptm works for Labcorp
What is Sylvia Leigh Cherry, Cptm's role at the current company?
Sylvia Leigh Cherry, Cptm's current role is Empowering Success through Customized Training | MedTech | Life Sciences | eLearning Design and Development.
What is Sylvia Leigh Cherry, Cptm's email address?
Sylvia Leigh Cherry, Cptm's email address is sylvia.cherry@bd.com
What schools did Sylvia Leigh Cherry, Cptm attend?
Sylvia Leigh Cherry, Cptm attended Howard University, Long Island University, New York University - Polytechnic School Of Engineering.
What skills is Sylvia Leigh Cherry, Cptm known for?
Sylvia Leigh Cherry, Cptm has skills like Quality Assurance, Medical Devices, Fda, Process Improvement, Continuous Improvement, Training, Capa, Customer Service, Hardware Diagnostics, Leadership, Customer Satisfaction, Gmp.
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