Sylvia Li Email & Phone Number

New York, New York, United States

New York, United States

Queens, Ny

• Generated revenue by coaching staff on effective prospecting and lead development strategies• Monitor employee productivity and optimize procedures to reduce costs• Identified and developed areas for growth from existing projects• Facilitated communication between employees, managers and company departments• Increased conversion rate and traffic through Internet marketing and promotions.• Market new products with regular website updates• Ensured compliance of all business activity to customer and industry standards.• Developed and enforced compliance with company policy and procedures.

Queens, Ny

• Dealing efficiently with questions and queries from customers• Contacted customers regard any change in the transaction• Responded promptly to customer enquiries via telephone and e-mail – always in a professional & efficient manner• Able to adapt tone, language and style for different customers and situations• Able to say 'no' constructively, and give 'bad' news in a tactful way• Ability to remain calm when dealing with emotional, difficult or distressed people

Brooklyn, Ny

• Managed short and long-term company’s marketing strategies, while driving revenues increase • Attended weekly senior management meeting at the Headquarters and presented sale strategy, business and marketing plans • Cultivated proactive relationships with all internal and external constituents to provide a perspective to the issues and opportunities that face daily• Oversaw client fulfillment obligations while ensuring best-in-class service• Assisted in the creation of integrated marketing platforms for new clients

Downtown Manhattan

• Scheduled and confirmed patient appointments• Checked-in patients, collected all personal, medical, and insurance information • Input all patient information into computer database and file confidentially• Provided secretarial services such as copying, faxing, filing, sorting mail, etc.• Tracked inventory of office and medical supplies, and placed orders when necessary• Received deliveries and put away all supplies in appropriate places• Processed statements, insurance paperwork, and payments and recorded in patient file

Master Of Social Work - Msw

Bachelor’S Degree, International Business/Trade/Commerce, Economics