Sylvia M. Johnson Email & Phone Number

Louisville, Kentucky Area

• Divisional Representative for implementation of University Enterprise Resource Planning system; Liaison for Information Technology, Business Office, Facilities Management, and all external vendors• Project Manager for implementation of assignment, billing, and incident reporting software• Manage projects for digitization of al l paper processes, implementation of innovative service functions to improve constituent experience• Deliver project status presentations for VP, AVP, and department heads• Negotiate vendor services and contracts• Contribute to the development and assessment of strategic plan and annual goals• Designed staff ERP access and permissions • Organize data migration and multi-system integration through collaboration with IT developers and system analysts• Create timelines, draft training manuals and data standard documents and create workflows for new business processes• Supervise staff and provide leadership for cross-functional work groups• Customer service supervisor, resolve all conflicts and complaints • Coordinate and implement staff training on software, policies and processes• Develop status reports and dashboards for various populations • Maintain documentation ( contracts, insurance records, work orders, policies, project outcomes, etc.)• Reconcile department accounts (facilities management , payroll budgets, housing deposits, rental balances, loan disbursements, departmental charges and billing)• Provide leadership in logistics for annual business functions• Manage development and distribution of communication materials (mail, newsletters, website, and digital signage)• Develop surveys and assessments for constituents• Develop complaint submission and review process• Evaluate business practices and develop new methods according to current needs and resources

• Manage program and special event budgets, manage large projects and events• Management of donor/sponsor records, correspondence, and fund allocation

Louisville, Kentucky Area

 Raised $340,000 in revenue through facility rentals  Establish contracts for events  Executed events for museum revenue and attendance  Coordinated the planning of internal and external events  Managed Master Calendar for Events Department  Maintained documentation for vendors and client agreements  Liaison between external clients, caterers, other vendors, and museum staff  Invoiced and received payment of fees and commissions  Worked with events staff to respond to rental inquiries, design and distribute of rental materials

Louisville, Kentucky Area

Msm, Business Management

Bachelor Of Arts, Broadcasting