Part-time ameture photographer who specializes in portrait photography

• Negotiate and conclude recovery settlements from insurance carriers and self-insured entities while maintaining strict regulatory compliance.• Processed carrier to carrier subrogation files in varying lines of business including property, restitution, and product liability• Assessed files for subrogation audits, collection referrals, and arbitration to produce the strongest recovery potential.• Pursued maximum amount of recovery from 3rd party carriers, manufacturers, and other responsible parties in as minimal amount of time possible

• Obtained required information from insured, claimant, and other involved parties to investigate, evaluate, negotiate & settle auto and property damage claims.• Prepared and handled subrogation demands on liability claims.Explained police language, provided coverage information, and advised as to proper course of action.• Complied with all Department of Insurance regulations and statutory requirements: correspondence, forms, liability time frame, payments.• Provided strong customer service, decision making, analytical, negotiation, and organizational skills.

• Gathered information and closed on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.• Identified member's life events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security.• Provided offers & solutions to make it easy for members to acquire new USAA product.• Responded to and completed member policy requests.• Reviewed and wrote auto and homeowner’s policies, explained coverages, answer billing inquires, offered appropriate suggestions for obtaining adequate/proper coverage for individual’s needs.

Resolved several technical issues related to cell phones, PDA devices, tablets, as well as at home services.Performed diagnostic investigation into complex customer-impacting network issues to resolve and identify root causesProvided technical leadership, guidance and advice to other technicians and engineers who are diagnosing, troubleshooting, testing and operating the network, and provided customer education.

Reviewing delinquent accounts for legal action, Preparing the clients accounts for attorneys