Sylvia Maphathe Email & Phone Number

Gauteng, South Africa

Midrand, Gauteng, South Africa

Responsibilities:•Contribute to the company’s sales objectives•Supervising the sales team and building long-term client relationships.•Develop and implement effective sales strategies• Lead nationwide sales team members to achieve sales targets• Establish productive and professional relationships with key personnel in assigned customer accounts• Negotiate and close agreements with large customers• Monitor and analyze performance metrics and suggest… Show more Responsibilities:•Contribute to the company’s sales objectives•Supervising the sales team and building long-term client relationships.•Develop and implement effective sales strategies• Lead nationwide sales team members to achieve sales targets• Establish productive and professional relationships with key personnel in assigned customer accounts• Negotiate and close agreements with large customers• Monitor and analyze performance metrics and suggest improvements• Prepare monthly, quarterly and annual sales forecasts• Perform research and identify new potential customers and new market opportunities• Provide timely and effective solutions aligned with clients’ needs• Liaise with Marketing and Product Managers departments to ensure brand consistency• Stay up-to-date with new product launches and ensures sales team members are on board •Resolved any customer concerns and product question from the customer SLA issues.•Constantly observed relevant competitors' products, solutions and services.• Participate in MANCO•Prepare Sales report for Board Meetings Show less

Randburg

Responsibilities: • Develop and manage the products budget for the company through-out Sub-Sahara Africa• Develop Marketing strategies that meet the demand of the product market segment• Deliver short term and long-term growth and productivity for the company• Develop and implement sales strategy, targets and objectives supported by measurable action plans• Develop long term strategic partnerships with the manufacturer• Interact with key opinion leaders, major buying… Show more Responsibilities: • Develop and manage the products budget for the company through-out Sub-Sahara Africa• Develop Marketing strategies that meet the demand of the product market segment• Deliver short term and long-term growth and productivity for the company• Develop and implement sales strategy, targets and objectives supported by measurable action plans• Develop long term strategic partnerships with the manufacturer• Interact with key opinion leaders, major buying groups and other professionals in the trade; forge strong interpersonal relationships with them.• Co-ordinate and lead cross functional project teams to ensure key sales function deliverables are communicated and met.• Stock Management• Client Liaison• Training and Presentation • Implementation of Corrective action for any service delivery issues• Organizing user workshops• Train Client on our systems if necessary• Entertain Client and attend conferences/ congresses and exhibitions• Provide Telephonic troubleshooting and assistance to Clients• Advise Client on how to optimize usage of the system• Launch New Products • Study Market trends Achievements:• Took the agency from 38M Budget in 2011 to over currently over 90M in Budget• Managed to increase Chemistry/Haem/Coag install base• Managed to Negotiate standing order contracts with funders in our Export countries Show less

South Africa

Product Manager: Clinical Chemistry and Drugs Products: • Chemistry• Therapeutic Drugs and Drugs of Abuse Industries: • Pathology Laboratories• Ministries of Health• Small Private Laboratories• Medical Centres• NGO’s Areas:• National (30%).• Local (30%).• International (40%)• Managing Distributors: (15%).• Appointing Distributors: (5%).• Calling on customers directly… Show more Product Manager: Clinical Chemistry and Drugs Products: • Chemistry• Therapeutic Drugs and Drugs of Abuse Industries: • Pathology Laboratories• Ministries of Health• Small Private Laboratories• Medical Centres• NGO’s Areas:• National (30%).• Local (30%).• International (40%)• Managing Distributors: (15%).• Appointing Distributors: (5%).• Calling on customers directly without a Distributor: (40%).• Visiting customers with a Distributor: (40%)• Product Launch (60%)• Marketing (60%)• Product Awareness Campaign (50%)• Training (50%)• Facilitation and Presentation (60%)• Strategy (60%)• Sales and Budgeting (70%)• Resource management (40%)Geographical Areas calling on:• RSA (all 9 provinces) Zambia/Bots/Mozambique/Lesotho, Namibia, Kenya, Tanzania, Mauritius, Seychelles, Malawi, Zimbabwe, Swaziland etcResponsibilities:• Manage the product(s), solution(s) and/or service(s) assigned with full responsibility for the results, including• definition of their customer and market requirements, growth & profit strategies, business planning, road mapping.• Constantly observes relevant competitors' product(s), solution(s) and/or service(s).• Defines product marketing strategies (product/solution/service, price, placement, promotion).• Establish and manages or synchronizes a cross functional team to realize the development of the product(s), solution(s) and/or service(s) assigned. Show less

Responsibilities: • Client Liaison• Client Relationship management• Source new customers in the Public Sector• Demonstration of the system• Branding and Marketing• Organizing user mix• Train Client on the system if necessary• Entertain Client and attend conferences/ congresses and exhibitions• Support Clients on all Modules• Provide Telephonic troubleshooting and assistance to Clients• Advise Client on how to optimize usage of the… Show more Responsibilities: • Client Liaison• Client Relationship management• Source new customers in the Public Sector• Demonstration of the system• Branding and Marketing• Organizing user mix• Train Client on the system if necessary• Entertain Client and attend conferences/ congresses and exhibitions• Support Clients on all Modules• Provide Telephonic troubleshooting and assistance to Clients• Advise Client on how to optimize usage of the system• Advice Clients on all Modifications and upgrades• Translate clients request in a format that will be understood by programmers• Upgrade enhancements and training of clients2010 I was promoted to Business Development Consultant for MOH and Goverment clients Show less

Responsibilities: • Manger peripheral Laboratories in and outside South Africa• Manage staff in all our peripheral Laboratories• Appoint and training of all staff members going to our Peripheral sites• Material Management/Budget/ Costing of all our peripheral sites• Prepared all Labs for Accreditation by implementing ISO 15189 and writing SOP/ WI• Troubleshooting of Internal and External Quality Controls• Purchasing and acquiring equipment for all new sites to be… Show more Responsibilities: • Manger peripheral Laboratories in and outside South Africa• Manage staff in all our peripheral Laboratories• Appoint and training of all staff members going to our Peripheral sites• Material Management/Budget/ Costing of all our peripheral sites• Prepared all Labs for Accreditation by implementing ISO 15189 and writing SOP/ WI• Troubleshooting of Internal and External Quality Controls• Purchasing and acquiring equipment for all new sites to be implemented• Validation of all new instruments• Running multiple projects• Liaising with all suppliers to ensure delivery on time to ensure on time implementation of a new site• Involved in tendering for PEPFAR funds to ensure running of the running Togatainers• Staff appraisal / KPIs• Customer satisfaction monitoring and client liaison• Monthly operational reports presented to our CEO/COO• Working on the following benches when the labs are short staffed:- PCT/VIRAL LOAD/CHEMISTRY/ HEMATOLOGY/ SEROLOGY etc.• Machine operated:- ABI/ LIGHTCYLCER/ FACSCOUNT/SYSTEME 340/ADVIA 70/ADVIA1200/ASYM etc.• Initially employed at Toga as a Relief Technologist. Promoted in 2006 to a Peripheral Lab Manager Worked at all our sites in and outside SA to implement Standard QA systems• Ran specialised Test like EBV/ELISA/PCR Show less

Management Advancement Programme, Business Administration And Management, General

Life Coaching Courses, Life Coaching And Counseling

Education record

Marketing

Nd Bio Medical Technology, Bio Medical Technology

Activities and Societies: HPCSA SMLTSA