• Recruit, train and support help desk representatives and technicians.• Conducted current state assessment of Infrastructure framework to identify gaps and recommend solutions. Leveraged assessment results to enhance existing framework and designed strategic solution for users.• Managed endpoints with Intune, including Autopilot/OOBE device dropship and Intune device configuration profiles.• Configured Microsoft Defender for email security, endpoint protection, and incident management.• Configuring and managing network security vulnerabilities. • Monitoring and fixing production infrastructure issues• Share software and system administration best practices, and lessons learned, and update teammates based on changing technologies, and knowledge related to recent, current, and upcoming capabilities.• Work closely with engineers, business partners, and TPA development engineers to resolve issues on systems in the field and influence the department’s strategy and improve the ability to make better data-focused insights.• SaaS Administrator for Azure, O365, and Atlassian implementing PaaS middleware and IaaS in network and storage in Azure.• Support data, security, and legal governance processes as needed, and alignment of guidelines between internal business units and systems to ensure efficiency and compliance of technical delivery.

-Network Testing on Linux and Windows AD networks in the Cloud and private networks-Web / API Application Penetration Testing-Tested FedRAMP Systems-Red Team Phishing using Evilginx and AWS resource setep.-Create findings reports describing the vulnerability and recommended actions.

• Troubleshoot issues with respect to virtual private cloud involving onsite VMware or KVM environments.• Migrating on-premise workloads into azure cloud.• Architected, migrated, and configured Azure Virtual Desktop, including setting up load balancers and scaling containers.• Manage and track inventory of all IT-related hardware and software on an ongoing basis; recording and tagging newly purchased assets, testing, troubleshooting, updating the IP address list, keep workstation images, and track consumables inventory for all printers and fax machines.• Analyzed and troubleshoot Exchange Online email delivery, migration, and email routing between on-prem and Cloud environment.• Maintain and upgrade IT-related hardware, as needed. Evaluate and retire hardware that cannot be repaired.• Set up and migrated Azure virtual machines and web applications, including identity management (PIM/IAM) and conditional access policies.• Hands-on implementation of the Azure Operations dealing with IAAS Infrastructure (VMs, Virtual Networking, Azure Services, Web Site Deployments) and deploying applications as PAAS (Websites, Web Roles and Worker Roles) Implementing New Azure Services like Backup Vaults, Recovery Service Vaults, Operation Management Suites, Cost-Estimation and Efforts.

• Migrated SharePoint from on-premises, set up and designed security with conditional access.• Installed, configured, deployed, supported, troubleshoot and supported computers, workstations, laptops, printers, mobile devices, phones, and other equipment.• Trained, mentored, and aided Support Specialists I & II.• Helped in the development of quality assurance procedures and testing standards for new applications, products, and/or enhancements to existing applications throughout the development lifecycle.• Architected and led Microsoft Azure Cloud projects for managed clients and internal escalations.• Configured software parameters to follow government and regulatory security and privacy requirements.• Produced business and system design documentation via knowledge bases in BMC RemedyForce (SalesForce) and SharePoint Sites.• Windows server administration 2003,2008,2012 and 2016 for performance monitoring of servers and handling OS related issues and configuration on Windows servers. • Escalating issues to vendors, opening cases and finding the RCA and LTF.• Installation, configuration, troubleshooting of Windows servers and VMware. Aided in server builds, patch management, antivirus, and patch updates on the server.• SCCM/SCOM/Citrix/clusters and related troubleshooting.• Documented procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions.

• Maintaining the unit’s intranet page using Web Expressions 4 and azcourts.gov Automation Services Unit page using DotNetNuke; uploading and archiving documents per retention policy.• Answering and responding to calls from courts, other agencies, and outside clients providing and interpreting comprehensive information about Court policies, rules of the Court, Court functions, and Court procedures.• Schedules and coordinates meetings, events, and appointments as well as provides support for assigned committees and organizations coordinating assigned responsibilities with calendaring and scheduling staff; prepares agenda materials for meetings and performs special projects and prepares reports, correspondence, and informational materials.• Coordinating and supporting the activities of standing and ad hoc commissions, committees, subcommittees, and workgroups. • Submits activity reports that provides MVD information gathering and statistics compilation; establishes and updates information retrieval systems.• Participates in AJACS LJ testing upon update release to ensure programming meets court requirements, Public Records, filling fees, and judicial rulings/penalties. Train court users on changes to case management system and offer first level support to issues with program.

• Maintain veterinarian and licensed technicians’ calendars for appointments, surgeries, consultations, and referrals. Called outside pharmacies to order prescriptions for clients or confirm orders.• Help incoming clients by completing the required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service. • Aid outgoing clients by supplying all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

• Managed Court Education Coordinator’s calendar and the processing of priority issues affecting the day-to-day operation of the Office; kept education team informed of significant and important items requiring review or action; calls attention to deadlines and obtains progress and budget reports.• Served as a liaison between section managers and the directors in coordinating agency programs, plans, and operations; sends information to section managers and division staff including notification of assignments, conference date reminders, and requests for progress reports in sessions.• Coordinated and planned meetings and events including scheduling, catering, listing agenda, keeping minutes, and follow-ups. Conducted studies and prepared reports with Microsoft Access Database and aided with outreach events.• Created training materials and programs for judicial conferences for 800+ attendees. Wrote and prepared correspondences to Government Officials and Judicial Officers.

• Provide callers with information, instructions, and guidance in accessing services for state administrative hearings in both English and Spanish.• Served as a first level legal assistant clearly communicating critical and time-sensitive information with internal and external customers through email and phone.• Knowledge of web-based case management systems and database entry. Coordinated with legal secretary to prepare or process filed documents or letters such as Motions, Stipulation Agreements, Default Judgments, Answers, etc.• Process incoming mail and faxes, assess documents to determine urgency, and take action or route to appropriate parties within strict timelines. Working closely within the team to meet internal, client, and court/state policy deadlines.

• Creating training materials and promotional flyers for events held in store to engage customers and empower team to offer the right solutions for their pet and educate pet parents on store products.• Drive excellent customer experience by directing and coordinating activities performed by cashiers including merchanting shelves and being informed on promotional sales and services.• Communicate inventory trends and customer interests to store manager to strategize safety and ability for the customer. Forklift trained.