Sylvia Nwajei Email & Phone Number

Austell, Ga, Us

United States

Review invoice and expense reports for accuracy● Build relationships with client/attorney.● B2B Collections portfolio 300 accounts $15M+● Providing customers with invoices/statements● Complete transactions with Expert● Resolving unapplied cash on accounts; negotiate payments.● Verify and investigate discrepancies on account.● Daily AR updates and overview for portfolio with Attorney● Ensure customer satisfaction with each client/attorney.

Atlanta, Georgia, United States

Global

I transform lives! I transform minds, bodies, souls, and bank accounts!

Atlanta, Georgia

Norcross, Ga

Have portfolio of $50M+ of industrial customers with delinquent accounts, while providing excellent customer service to customers.Responsible for new accounts, customer complaints, problem solving, as well as negotiating payment arrangements.Resolve un-applied cash and other account adjustments to resolve accounts in a timely manner.Create spreadsheets, aging reports, and all reports to adhere to collection metrics.

Alpharetta, Ga

Research billing and customer disputes and inquiriesConduct daily discussions with updates on all National Accounts assigned in portfolioResearch/ Analyze customers accounts, including account reconciliation, bad debtProcess adjustments in a timely mannerCreate aging reports, statements, including all documentation on accountsProvider superior customer support while collecting on all accounts Meet monthly metrics/goals

Alpharetta, Ga

• Receive incoming/outbound calls for business/consumer customers accounts.• Resolve any escalations, negotiate payment arrangements, and reduce invoices in timely manner.• Research and send out write off requests to customers by mail, verbal, emails.• Assist managers with reducing outstanding invoices, clear queue of all credits• Provide customer with superior customer service, adhere to all business rules

Greater Atlanta Area

Provide excellent customer service to customers, manage day to day collection activities, collecting payments on delinquent accounts 31-120 days past due, negotiate payment plans.Provide effective information for Terminix customers pertaining to billing inquiries, scheduling appointments for pest control, resolving escalated issues in a timely manner, documenting any necessary information on account.Resolve service issues for unsatisfied pest control treatment with credits and adjustments to resolve escalation issues. Save customers from canceling pest control service with excellent customer service along with documenting every customer account in Mission Terminix computer system.

Greater Atlanta Area

Answered 350 service calls from field managers using multi-phone line providing excellent customer service. Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Greater Atlanta Area

Provided support to external aphaeresis blood donor customer to schedule 75 blood donors a day. Researched blood donor criteria to inform donors of eligibility and reduce deferral rates. Maintained daily production standards, meet established collection goals provided by American Red Cross.

Associate'S Degree, Accounting And Business/Management

Associates, Business Administration And Management, General