Sylvia Phan Email & Phone Number

Kitchener, ON, CA

Kitchener, Ontario, Canada

- Conducted primary research with aquaculture companies to understand business requirements and detailed workflows regarding water sampling and testing in regards to algal blooms- Developed detailed business plan to understand the industry and market space- Engaged with potential stakeholders to garner information regarding aquaculture and build meaningful.

- Oversaw five internal team members and ensured tasks and actions items were delivered by deadlines- Organized and planned WCG's internal and external events- Managed WCG’s processes, operational efficiency, and internal documents- Prioritized the update of Standard Operating Procedures and manuals to assist project teams in completing deliverables in a.

Waterloo, Canada

Kitchener, Canada Area

- Managed activities in the design and development of training materials: including the delivery of training to support standardized processes design, build and delivery of training to support SE Health clinical & operational policies, procedures and standards- Coordinated and facilitated the delivery of training sessions across Service Delivery Centers.

Toronto, Canada Area

- Developed extensive knowledge of business operations, management practices and principles from engaging with front line staff to witness new workflow and policy changes- Assimilated staff to the new software by applying adult learning theory and methods to all learning situation, including training environments and on the job work as well - Produced.

- Facilitated the logistics of training by coordinating with managers to ensure their staff were aware and prepared- Built the Learning Management System for Dovetale to track attendance and proficiency of end-users using the platform MedWorxx and various complex Microsoft Excel documents- Provided outstanding elbow-support to staff during the go-live.

- Assisted many clients with troubleshooting and navigation of the learning platform efficiently and to the fullest extent to ensure customer satisfaction- Took on the role of communicating with high profile/large clients regarding problems and issues that may affect them in a preventative manner- Exceeded sales goals and drew in new clientele for the.

Bachelor’S Degree, Science & Business

Activities and societies: -WatSolve Consulting Group (Operations Lead) -Science & Business Ambassador Team (Operations Team Member).

High School, International Baccalaureate Program

Activities and Societies: Student Activities' Council, Athletic Council, LINK Crew, Jr. & Sr. Girls Volleyball Team- Co-Chair of Athletic.