Customer Service and Admin OfficerMain Duties:  -Responding to the enquiries email inbox.-1st point of contact for all inbound telephone calls.-Resolving parent queries and assisting schools with parent/student locker queries.-Generating booked locker and availability reports for schools.-Implementing school administrator users into the CRM system, enabling schools to have full access to all the lockers booked and by which student within their school.-Promoting Prefect Equipment and generating new business.-Liaising directly with school Business Managers and school Site Managers.-Inputting newly acquired schools onto the CRM system.-Producing project sheets for new schools-Organising the annual locker cleaning and recoding schedule

The initial 3-month contract was extended, moving to Credit Control.Description:- Scheduling telephone calls to customers and providing information regarding invoices and payment requirements- Processing and applying credit notes using Access database- Following management processes which are implemented once an invoice remains unpaid or overdue- Processing card payments over the phone- Setting up direct debit instructions for customers future invoice payments- Problem solving and offering payment solutions and plans to suit the customers cashflow- Hitting targets set by SLA’s- Providing a speedy, efficient, and quality of service- Building positive customer relationships

Description:- Arranging proactive meetings for Business Development Managers- Researching customer information and contract details- Use of various computer software packages- Managing BDM diary entries- Updating CRM system with meeting details. In the short space of time, I have work within Customer Relations I have proven that I can build a fantastic positive relationship with our customers and arrange BDM meetings which have evolved into actual sales and some are currently progressing as sales opportunities.

- 3month contract- Accurate input of newly acquired complex contracts, incorporating contract term and customer account numbers which were saved to specific areas in the inhouse CRM system- Attention to date/term and equipment details were essential- Project timescale targeted which was met and exceeded.

- Liaising with Workflow customers via telephone and electronically, re customer care and promoting other division. - Liaising with prospective customers via telephone and electronically. - Accurately collating information to transfer onto the CRM database, - Managing and booking meetings for Workflow consultants. - Managing a personal weekly electronic customer calling schedule. - Training newly recruited staff members to use the Microsoft Dynamics database. - Talking to customers\prospects at all levels i.e., Financial Director, Procurement managers, Managing Directors, IT Managers and Facility Managers. - Administering staff KPI (Key Performance Indicators). - I personally had an exceptional meeting\sales ratio.