Sylvia Rendon Email and Phone Number

Established an excellent record of performance and progressively advanced to positions of increased challenges and responsibilities in management of higher producing units while increasing sales profitability and enhancing operations standards as; Managed retail operations of a $7 Million North Star Mall as well as the high-end La Conterra unit and worked closely with staff to establish sales goals while training personnel on customer service standards to ensure client satisfaction… Show more Established an excellent record of performance and progressively advanced to positions of increased challenges and responsibilities in management of higher producing units while increasing sales profitability and enhancing operations standards as; Managed retail operations of a $7 Million North Star Mall as well as the high-end La Conterra unit and worked closely with staff to establish sales goals while training personnel on customer service standards to ensure client satisfaction. Additionally, consistently motivated team to build a positive work environment and impact bottom line performance by implementing corporate merchandising techniques to enhance sales revenues. Managed three sales leads and up to 80 personnel during holiday seasons. Provided hands-on personnel training, including managers, and employed sound judgment to interpret corporate policies and enforce necessary personnel actions. Also served as Co-Manager of the $3 Million Huebner Oaks unit and the $2 Million Alamo Quarry unit. Major accomplishments: Regularly served as Main Manager in the absence of incumbent and established an excellent reputation through leadership and management style. Achieved sales productivity goals by maximizing business opportunities and maintained Top 160 store designation. Selected to participate in the Pilot Program and served as Training Consultant to facilitate and implement new corporate policies and operating systems.SYLVIA RENDON. Page 2 Consistently called on to support new store operations and recognized as a Top Client Sales Leader. Received numerous Sales, Performance, and Productivity Awards. Received LEAF Award for Leadership, Execution, Achievement, and Focus. Show less

Telephone Banker - Provided quality customer service in a high volume inbound call center environment. Assisted customers in resolving questions related to checking, savings, or CD accounts. Conducted extensive research to identify errors, locate mis-credited deposits, and bring accounts up to date. Consistently met established goals for quantity and quality performance.

Directed day-to-day operations and averaged $4 Million in sales. Trained and supervised up to 25 personnel, merchandised and controlled inventory. Enhanced sales and customer service through comprehensive training of staff in sales and product presentation. Accountable for setting up visual displays for August Max. Assessed current retail market to ensure company's competitive ability and developed appealing visuals based on style and buyer trends. Prepared sales… Show more Directed day-to-day operations and averaged $4 Million in sales. Trained and supervised up to 25 personnel, merchandised and controlled inventory. Enhanced sales and customer service through comprehensive training of staff in sales and product presentation. Accountable for setting up visual displays for August Max. Assessed current retail market to ensure company's competitive ability and developed appealing visuals based on style and buyer trends. Prepared sales reports, controlled labor costs, and enforced procedures to reduce shrinkage. Headhunted by Victoria's Secret for superior performance. Show less

Supervised 10 sales associates supporting a $1 Million store. Trained staff on customer service and merchandising skills and received numerous awards for sales performance, including highest percent in plan. Multifaceted front and back-of-house functions included inventory control, merchandising, staff hiring, labor scheduling, personnel and customer conflict resolution, and implementation of sales and marketing plans.

Worked in the China & Crystal department and consistently ranked as a Top Producer exceeding sales quota by 20%. Served as the manager's main assistant and supported store in attaining sales objectives. Employed excellent customer service and relationship building skills to establish client loyalty and cultivate long-term client relationships. Performed markdowns and markups, coordinated visual displays and back room organization, and assisted in inventory management… Show more Worked in the China & Crystal department and consistently ranked as a Top Producer exceeding sales quota by 20%. Served as the manager's main assistant and supported store in attaining sales objectives. Employed excellent customer service and relationship building skills to establish client loyalty and cultivate long-term client relationships. Performed markdowns and markups, coordinated visual displays and back room organization, and assisted in inventory management functions Show less

Asked to train new associates and served as the manager's right hand. Consistently exceeded sales quota by 10% in the Men's department and received a special commendation by a Secret Shopper representative. Additionally, monitored departmental organization and prepared visual displays to enhance products and support store promotions.