Sylvia Rivera Email & Phone Number

Los Angeles, California

Glendale, California

(formerly Arroyo Insurance Services - Pasadena)• Manage insurance for affordable housing non-profit organizations, including office operations and portfolios averaging approximately 30 residential and commercial properties.• Underwrite and assess risks for new and renewing accounts, marketing to managing general agents, wholesale brokers and carriers in admitted and non-admitted markets, negotiating policy terms and rates, then proposing them to client and binding coverage.• Secure property and liability coverage for new construction and rehabilitation projects of affordable housing and community developments. • Advise clients on risk management, reviewing and editing contracts with the objective of limiting, removing and transferring risks to other parties when appropriate.• Review lender and investor loan requirements, requesting changes or waivers when unreasonable or unavailable in insurance market, ensuring they are satisfied by coverage and policy terms and distributing evidence of insurance for compliance. • Build and solidify relationships with new and existing clients via networking events, as well as client fundraisers and special events.

Greater New York City Area

OFFICE MANAGER: • Responsible for staff development; trained, supervised and facilitated new and existing employees.• Adopted systems to improve time management and organization, prioritizing tasks by level of urgency and delegating when possible to successfully and efficiently meet deadlines.• Completed administrative tasks such as providing phone support, maintaining and scheduling calendar, coordinating meetings, processing bank deposits, drafting correspondence, and maintaining office and client records (including filing, copying, shredding).• Ensured smooth office operation by ordering supplies, scheduling maintenance of office equipment, and coordinating repairs with building management.SALES ACCOUNT MANAGER: • Met with new prospective clients to promote brand, present product information and pricing, cross selling, and finalize sales.• Completed reviews with existing clients to examine their accounts, discuss how their needs and requirements have changed, and develop plan to meet those needs, resulting in client satisfaction, account retention, and cross selling.• Provided client support and service related to account questions/changes, bills/payments, and documentation of account information.• Assisted with claim handling, filing reports on behalf of clients and following up with adjusters and vendors for the status of coverage, repairs, and payments. • Responsible for monitoring agency and individual employee sales to ensure agency is on track to meet annual sales goals and employees meet individual goals.

Greater New York City Area

Greater Los Angeles Area

Greater Los Angeles Area

Los Angeles, Ca

• Greeted and checked in patients, gathering pertinent information to prepare medical chart and verify insurance coverage. • Billed patients and insurance companies for services rendered and processed payments.• Managed physician's calendar, scheduling patient visits, setting reminders for hospital visits and surgeries, and confirming attendance to medical conferences. • Transcribed dictations by physician on status of patient condition and progress for open claims.• Responsible for answering phones, drafting correspondence, filing, processing bank deposits, maintaining supplies and general office upkeep.