- Opening team for Virgin Voyages’ first cruise ship “Scarlet Lady”- Highly adaptable and capable of handling various challenges - not only related to opening a new cruise ship, but starting a new company in general- Established priority concepts and services for “Rockstar Sailors” aka Suite & VIP passengers in cooperation with food & beverage outlets and other departments- Involvement & execution of tasks & responsibilities in various areas, including but not limited to:> Preparation and successful realization of the onboarding of over 1300 crew members > Creation of standard operating procedures and training manuals for VIP and priority services/general guest service operation > Training, development and leadership of the VIP services team and guest services team in general> Identification and development of talented crew towards progression in a rapidly growing environment> Recent: overseeing quarantine procedures for crew with influenza-like symptoms & sign-on crew in accordance with current US health protocols in response to Covid19

Key responsibilities:- Development, coaching & supervision of the Concierge & Butler teams - Supervision of VIP Lounges, private sun deck & pantries- Seamless execution of the Suite Class program (premium services to Suite guests and other VIP clients)- Overseeing the organization and execution of VIP events - Creating performance plans to achieve cruise satisfaction targets - Strong interdepartmental work relationships with focus on quality control regarding dining, accommodations, luxury onboard services & port experience Achievements:- Contributed to full point score at the USPH inspection of last assigned ship- Contributed to delivery of high NPS satisfaction ratings for Butlers & Concierges

Key responsibilities:- Owned the overall management of quality, ambiance & presentation of VIP lounges - Planned & executed private lounge events and hosted VIP functions such as cocktail parties, formal evenings - Created personalized & memorable vacation experiences for VIP and Suite guests Achievements:- Affiliation with the golden Concierge keys from “Les Clefs d'Or” May 2016 – a global network of the world’s top Concierges- Employee of the months Feb 2014 on Celebrity Millennium and Jun 2017 on Celebrity Solstice

Key responsibilities: - Supervision and quality control of VIP Lounge for breakfast & lunch services and in turnaround ports- Training and development of Butler team - Supervision of Butler services & pantries- Facilitated priority services onboard and ashoreAchievements:- Achieved cruise-to-cruise rating targets, facilitated by successful interdepartmental relationships

Key responsibilities:- Provided personalized assistance to non-English-speaking groups and individual guests including foreign language presentations, tours & meetings - Confident speaker in front of large crowds as well as smaller groups (20 to 300 guests)- Enabled communication between non-English speaking guests and all service outlets - Provided translation of collateral and announcements in German, Spanish and French - Planned & executed events and entertainment programs for foreign-language guestsAchievements:- Contributed to company’s efforts of intensifying service to non-English speaking guests- Ensured guest satisfaction through personalized service

Key responsibilities:- Coordinated direct reservations and room upgrades to optimize hotel capacity - Responsible for communication with future guests, tour operators and travel agencies- Coached new employees & trainees- Facilitated check-in and check-out of guestsAchievements:- Secured high repeat guest count through exceeding guest expectations