I am a highly motivated individual that works well under pressure, having experience in change management and ensuring that change is sustained throughout the business.Team management is something which motivates me, working alongside team members and seeing them improve through training/empowerment/motivation/etc is something that helps improve the business along with ensuring each individual’s needs are fulfilled.I move mountains to ensure that the client receives exactly what they want, when they want it with a first-class approach each time. A continuous improvement approach is always followed to ensure that processes/procedures are met but also adapted when required.A strategic mindset is also followed at all times, setting KPI’s – adhering to them and improving them is a culture that is a constant phylosophy of mine and works well.
Doggi Divas Ltd
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DirectorDoggi Divas Ltd Aug 2013 - PresentGrowing a company from nothing to a prosperous Hotel for doggies. Working solely to improve year-on-year to be one step ahead of the competition.Offering a luxury service for doggies to enjoy their holidays and ensuring that the owners know that they are safe and having fun - also giving a one-to-one service to the doggie(s) so the owner returns.
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Head Of Customer ServicesBezier Feb 2012 - Feb 2013Heading of a team of over 30 colleagues - ensuring that all briefs received from the client are quoted/returned within CPA timings. Once quotes are confirmed briefs are taken and jobs managed through production and despatch ensuring a "right first time, every time" approach, liaising closing with manufacturing/despatch along the way.Working with the customer service team and internal departments to improve current processes/procedures to ensure that the business moved forwards to meet the demands of the market.Managing change through the business along with the team in terms of a centralised team way of working has benefited the current way of working to ensure that promotions/campaigns despatched out of the business without error!!
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Senior Account ManagerBezier Aug 2011 - Feb 2012Managing the clients requests ensuring a first-class service is supplied at all times.Managing a team, we took the briefs and requests from the client and managed them through the business to ensure that they were despatched to the clients requirements.We were also on hand to gain any extra sales whenever possible..
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Operations ManagerBezier Oct 2008 - Oct 2010WakfieldWorking for bezier and managing their main client which was one of the large supermarket chains.Managing a team of 10 and working with manufacturing to ensure that all client requests were delivered 100% correct and on time, all of the time.
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Customer Services ManagerSt Ives Direct 2005 - 2008Bradford, United KingdomManaging a team of 8 ensuring that workload was adhered to in terms of critical paths to ensure that the client received their requirements at the requested time.Also working with the team to improve processes/procedures along the way to drive the business forward
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Account ManagerBezier 2002 - 2005Leeds, United KingdomManaging the businesses main account at their Head Office, working with a team of 6.This was a "fast paced" / high profile role as we were in the client's place of work.
Sylvia Smith Skills
Sylvia Smith Education Details
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Whitwood CollegePrivate Secretary Certification
Frequently Asked Questions about Sylvia Smith
What company does Sylvia Smith work for?
Sylvia Smith works for Doggi Divas Ltd
What is Sylvia Smith's role at the current company?
Sylvia Smith's current role is Director at Doggi Divas Ltd.
What schools did Sylvia Smith attend?
Sylvia Smith attended Whitwood College.
What skills is Sylvia Smith known for?
Sylvia Smith has skills like Print Management, Account Management, Change Management, Print On Demand, Digital Printing, Management, Color Management, Variable Data Printing, Team Building, Project Management, Team Management, Offset Printing.
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1havering-college.ac.uk
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1laingorourke.com
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