Regularly travel to 5 different stores in the surrounding area to create and maintain visual displays. Follow company standards and use merchandising techniques to effectively showcase products and attract customer attention. Assist customers with providing additional details about store products and addressing concerns to improve their shopping experience. Maintain compliance with company policies to ensure a consistent image across multiple store locations. Train associates on how to maintain displays in their departments and ensure departments are up to standard. Travel outside of area when needed to help other stores with visual displays for company visits.

Conducted thorough research on antiquarian books and rare media to accurately list them to the online store. This included but was not limited to determining value, providing descriptions and historical context of products. Captured high quality photos of books and media to be listed online while showing any flaws or character of the items. Efficiently listed books and media online while paying close attention to detail as to ensure listing accuracy. Provided customer service online to answer questions, provide additional information, and settle disputes. Played a key role in warehouse organization and daily shipment of items.

Effectively took ownership of calls relating to problems with devices or phone plans. Walked customers through troubleshooting steps and completed follow ups to ensure the root of their problems were fixed. Ensured customers accounts were in good standing and upsold customers on devices and phone plans. Provided support and education for other employees to troubleshoot effectively.

High volume store manager. Responsible for recruiting, hiring, and training new team members. Built relationships with clientele to build sales and help them build their businesses. Partnered with local schools to host events and educate students about the store. Managed inventory and supply ordering. Promoted sales and promotional events. Effectively grew our business through social media. Experience with Microsoft Office programs and SAP. Head of Visual Merchandising for district, communicated projects and deadlines to other stores. Executed planograms and created inviting displays.

Effectively took ownership of 70-100 inbound calls per day. Multi-tasked looking into accounts while on the phone with customers. Addressed questions, comments, or concerns from customers with care and sense of urgency.

Experience working front of house and back of house operations. Delegated tasks to team members on shift. Food prepping and working in the kitchen during rush hours. Kept track of inventory and ordering weekly supplies. As an Assistant Manager at Chipotle I had experience running front of house and back of house operations. Provided outstanding customer service and led by example.