-Guided students to discover their career interests and successfully helped 10+ teenagers in college applications-Organized free online alumni sharing sessions for teenagers in Shanxi to help them develop early career plans-Plan and organize overseas study Tours

• Customer Engagement: Provided exceptional customer service by greeting, assisting, and advising customers on product selection, ensuring a personalized and memorable shopping experience. • Product Knowledge: Maintained comprehensive knowledge of Aesop’s product range, including hand care, perfumes, and other skincare products, to effectively communicate benefits and usage to customers. • Sales Performance: Achieved and exceeded monthly sales targets through effective cross-selling and up-selling techniques, contributing to overall store profitability. • Visual Merchandising: Assisted in maintaining a visually appealing store environment by ensuring product displays were regularly updated and aligned with Aesop’s aesthetic standards. • Inventory Management: Participated in inventory control processes, including stock replenishment, organizing backroom, and conducting regular inventory checks. • Event Coordination: Assisted in planning and executing in-store events, promotions, and product launches to drive customer engagement and sales.

-Organized the film screening event.-Outreach to local cinema and producers.

Customer Service: Greeting customers, answering their questions, and assisting them in finding the right products. Providing product information, suggesting complementary items, and offering styling advice to enhance the customer's experience.Sales Generation: Actively engaging with customers to promote and sell APM Monaco products. Demonstrating product features, highlighting unique selling points, and effectively communicating the value and benefits of the jewelry.Product Knowledge: Developing a thorough understanding of APM Monaco's jewelry collection, including materials used, design aesthetics, and any special features. Staying updated on new product launches, promotions, and current fashion trends related to jewelry.Stock Management: Assisting in inventory management, including receiving and organizing new merchandise, restocking display cases, and ensuring products are properly labeled and priced. Reporting any inventory discrepancies or issues to the appropriate personnel.Visual Merchandising: Maintaining the store's visual appearance by arranging displays, ensuring proper product placement, and creating an appealing shopping environment. Keeping the store clean and organized at all times.Point of Sale Operations: Operating the cash register or point of sale system to process customer transactions accurately. Handling cash, credit/debit card transactions, and maintaining proper documentation of sales and receipts.Customer Relationship Management: Building and maintaining relationships with customers by providing exceptional service, following up on inquiries, addressing concerns or complaints, and fostering customer loyalty.Team Collaboration: Collaborating with colleagues and store management to achieve sales targets, meet operational goals, and contribute to a positive work environment. Assisting in training new team members as needed.

-Organized internal and external events including annual open days, faculty reviews and holiday parties; lead thewhole process including vendor evaluation, budget control, rehearsal and contingency planning-Helped develop new curriculum by researching online English learning materials and conducting focus group studies;The new course was rated as the Favorite Courses of the Year by 600+ students-Managed daily logistics for English Department including procurement, reimbursement and business travel planning

-Re-designed client database with 5000+ records in Excel by consolidating client information and filling in missingdata, which resulted in 30% lift on client reach rate-Managed Haitong Security social media account by preparing creative marketing contents and organizing onlineraffles, which increased followers and retweets by 150%

-Prepared bi-weekly travel trend reports for senior leadership team by collecting internal client inquiries, analyzingmarket data and gathering industry research results, which helped set the strategy in Thailand-Designed cross-border travel solutions for over 10 private groups with personalized itineraries, accommodations,activities and local tour guides; Receives 5-star reviews in all planned trips-Communicated with local teams to coordinate trip changes, translate client needs, and provide 24/7 customer support-Coordinated weekly group meetings and happy hour events

Responsible for promoting overseas study products in Taiyuan area, including visa service, underage overseas study service and college application.