• Investigated and addressed business development challenges to proactively mitigateproblems.• Streamlined operational efficiencies by delivering recommendations for knowledge- base processes and procedures.• Redesigned existing processes to ensure our service delivery exceeds customer expectation.• Developed and implemented value-added strategies for the service to increase profitability, expand market share and cement customer relationships.• Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generatingenterprises.• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.• Developed and executed strategic initiatives to implement key changes and improved customer journey.

•Planning and managing logistics within the transport department.• Directing, optimizing, and coordinating full order cycle.• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.• Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.• Efficiently manage transport operational costs to ensure department remains profitable.• Developed SLA's for suppliers to ensure they are meeting defined requirements through dailymanagement and process improvements.

* Support and assist office staff in the area of office administration and management.* Liaising with landlords and caretaker of the TKL shops to ensure leases are renewed and maintenance of office is up to date.* Responsible for coordinating with all vendors across locations on timely supplies of material * Ensure cleanliness is maintained within the plaza.* Booking flights and accommodation for TKL staff.* Handle placement of expatriates housing and contract renewal.* Front desk: receiving of guests at the reception

* As the Public Relations Person expanded Strathmore Business Club Database from 70 to over 300 active members.* The club was also awarded Club of the year 2015 – 2016 during the Gala Awards

* Marketing strategies and comprehensive data management.* Maintain relationship with existing clients* Contact and book appointments* Monitoring quality of the calls within the center* Handled incoming calls, complains, compliments