Sylvia Walker Email & Phone Number

Responsible for all aspects of managing a 36 unit complex. Set up and provide tours, process all applications including running credit and background checks. Set up maintenance service for all tenant request. Collect and process all rents in Yardi. Responsible for all past due notices and process evictions. Responsible for all Advertisingand promotions for complex.

Greensboro/Winston-Salem, North Carolina Area

All aspects of leasing, marketing, management for 3 storage facilities and 1 apartment complex.

Greensboro/Winston-Salem, North Carolina Area

Responsible for all recruiting, hiring and training staff for the QC Department for the NC operation.Managed the monthly statistical information reported to upper mgt team. Analyzed and reported on all areas of quality findings and audits performed. Set and managed productivity goals for DC and ASN audits. Responsible for vendor disputes and managing all tours and vendor meetings for DC. Responsible for all approval for chargeback reversals, payroll and staffing goals. Identified several opportunities to develop new audits emerging from innovations within the retail industry. Develop partnerships with key vendors to define and establish quality goals in efforts to correct behaviors and improve service. Managed and exceeded all yearly chargeback and budgeting goals for 5+ years.Responsible for a staff of over 15 people in a distribution center environment –handling multiple shifts.Designed and published the Quality Control Handbook and Training manual for all 3 DCs. Designed and updated the Quality Control compliance guide for website.