Sylvia Weber Email & Phone Number

Melbourne, Victoria, Australia

Mount Waverley, Victoria, Australia

Implemented strategies to support customers. Developed LMS, procedural videos and webinars for detailing LGSbuildings within scope of business support responsibilities. Prioritized helpdesk and service requests received from customers. Interacted with customers with utmost professionalism to solve variousproblems. Developed and implemented strategies, programs and initiatives. Organized, monitored and delegated tasks within the support team tomaximize productivity. Provided guidance and coaching to new staff members on businessprocesses. Conducted regular meetings with team members to review progress onassigned tasks. Ensured compliance with organizational standards, policies andprocedures. Implemented strategies for continuous improvement of customer serviceexperience. Drove high performance by developing team members.

Mount Waverley, Victoria, Australia

Provided customer support and training Prioritized support and training Ensured compliance and updates with standards

Greater Melbourne Area

Detailing of LGS projects including commercial, mining, transportables ,residential with the use of FrameCAD Pro, Quik series and Detailer forboth local and overseas markets Interpreted drawings and plans and relayed information, files and layoutsto clients Liaised with companies, owners, engineering teams, architects and clientsto drive success of various construction projects. >25 clients Provided training sessions for new LGS detailers globally to use softwareefficiently and accurately Ad Hoc Consulting for various companies for alternative building methodsfor safe and economical structures Completed projects on time and within allocated budget.

Carrum Downs, Victoria, Australia

 Ran the design detailing department and organize factory staff andscheduling Liaise with clients, builders, architects and engineers to fulfill therequirements of the job

Carrum Downs, Victoria, Australia

 Startup LGS detailing business Scheduling jobs quantifying rainwater goods

 Timber software detailer for Mitek Detailed frames and posistruts for Mitek customers such as Bowens Timberand Hardware with large customer Mirvac

Greater Melbourne Area

 Provided detailing of wall frames for Simonds Homes Metro, Created and maintained a smooth, efficient process for all timber wallframes and joists. Implemented and customized Simonds design process on various singleand double storey dwellings.