• Perform data entry and loan documentation review, meeting/exceeding production and quality control metrics.• Liaise with senior operations processors through subject matter expert activities and new-hire coaching.• Promote a strong workplace culture through team member collaboration.

• Performed product assembly and shipment to client specifications.• Assisted in machinery operation, including setup, problem solving, and cross-training.• Worked interdepartmentally as needed to meet facility manufacturing goals.

• Responded to customer calls, inquiries, requests, and complaints.• Performed research and investigation as needed.• Delivered superior customer service in a prompt, respectful, and courteous manner.

• Oversaw writers and copy editors in the creation of various ministry and marketing pieces, from specialty writing to book publications.• Acted as preapproval on projects such as ministry letters, testimonial inserts, interview-based stories, event programs, and brochures.• Served as a writer for feature-length articles, blogs, writing treatments for television, advertorials, product descriptions, back-cover copy, and ministry letters.• Provided social media video teasers.• Served as copy editor/proofreader for all department publications, including pre- and post-design copy, books, letters, marketing copy, emails, magazines, and study guides.

Projects for various authors include the following books:• Where Is My Mate? by Rick McFarland• Raising Happy Hearts by Dana Bellamy• God’s Airwaves by Bryan and Sue Nutman

• Transcribed dictated medical notes into written documents to be stored in a health record system.• Edited and corrected medical dictation performed by speech-recognition software.