Delivered strategic business and operational support to ensure maximum customer satisfaction in line with long-term business initiatives. Served as the first point of contact to assist clients on the property. Managed excellent customer service satisfaction delivered from day-to-day operations. Assisted sales in closing group and corporate sales booking, to their entire stay, and in closing out their accounts. Focused on delivering quality service by providing hands-on training to new hires. Enhancing employees' interpersonal skills to deliver quality customer service. Organized reservation system to ensure no overselling and a decrease in operational costs. Set and maintained everyday shifts and work schedules. Delegated tasks to maintain smooth operations. Keeping all departments balanced in the monthly budget limit to ensure profitability.

Lead as Manager-On-Duty. Constantly communicating, mentoring, and training the Front Desk team to manage and improve the guest’s daily experience. Organized reservation system to ensure no overselling and a decrease in operational costs. Adaptability with other departments to ensure 100% operation. Delegated tasks to maintain smooth operations. Set and maintained everyday shifts and work schedules. Processed back office and administrative documents for vendor accounts and new team members. Created and communicated operation reports to management.

Displayed consistent poise while navigating a fast-paced environment, multitasking, and prioritizing various tasks.Maintained a customer-first focus in alignment with the mission and vision of operational excellence.Trained new hires at the Front Desk.Filled shifts in At-your-service operations and housekeeping operations.