Sylvia Yanira P. Email and Phone Number
Sylvia Yanira P. personal email
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Visionary dedicated manager with domestic and international experience in operations, multi-channel client and product/service distribution and management strategy with start-ups and established organizations. Result-oriented leader that for multimillion-dollar ecommerce and IT organizations was successful in increasing profit, productivity and organizational restructuring. Motivated leader and team player who is equipped with exceptional communication, time management, business analysis, implementation release management, project management and a keen understanding of various technical applications and languages and excels in dynamic, fast paced environments. Highlights Developed and implemented operational business documents and increased productivity Adequate understanding of a standard IT infrastructure and excellent interpersonal skill Proven track record for successfully empowering teams through coaching, effective feedback, mentoring, encouraging creativity, and rewarding efforts. Proven track record of driving consistent results in a fast paced business environment Proven self-starter, decision making and problem solving capabilities Working knowledge of ITIL and COBIT frameworks Working understanding of SDLC and software development methodologies (i.e. SCRUM, Agile, Waterfall, etc.) and how it applies to technology Development. Managed multiple projects simultaneously and under pressure. Successfully created solutions to complex business problems
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Chief Executive OfficerDatabase Associates ServicesLititz, Pa, Us
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Chief Executive OfficerDatabase Associates Services Apr 2015 - Present -
Chief Executive Officer (Ceo) | CooDatabase Associates Group Jan 2015 - Present Developing, communicating, executing, and sustaining all corporate strategic initiatives. Managed all accounting functions and financial reporting processes of the company (P&L, A/P (Accounts Payable, A/R (Accounts Receivable), payroll, cash flow projections, budgeting, proposal work, etc.) Establishing policies that promote company culture and vision Developed, implemented and oversee all day-to-day administrative and operational functions of a business Responsible for managing all shareholders and projects including client relationships, staffing, employee relationship management, and contract management. Established and maintained company policies and procedures. Directed website design and marketing efforts to promote visibility and introduce products and services
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Quality Management DirectorRevelex 2005 - Jul 2012Boca Raton Strong management, coordination and organizational skills: managed multiple projects and departments (call centers) simultaneously Developed and presented weekly status and metrics operational reports to top executive (CEO, CIO, CFO) team Developed and implemented operational business documents for 5 department which increased productivity Developed and enhanced business processes to improve overall productivity and increase revenue Based on established business processes and requirements, additional departments were created to meet the business operational needs Hired and continuously trained staff of 35 + with techniques used to ensure quality and integrity of products and client expectations were maintained Assisted the internal compliance team with the PCI compliance tasks and requirements. Participated in the development and execution of Business Contingency and Disaster Recovery (DR) Plans -
Release/Implementation ManagerRevelex 2005 - Jul 2012Boca Raton Established and managed the Release department Documented all implementations release processes; including schedules, guidelines, procedures and recommendations. Excellent interpersonal skill: coordinated communication within cross-functioning teams to ensure projects were completed on time based on established statement of work (SOW). Implemented Change management and Release processes based on organizational best practices Assisted in the development and implementation of the internal code changes tracking interface Provided strategic direction throughout Project’s lifecycle Ensured team remained focused on business objectives and tracked progress to ensure projects tasks were completed on time, on budget and with the desired results Coordinated all code releases to 7 different environments Managed client expectations by ensuring the project was delivered with highest quality and to customer expectations
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Quality Assurance ManagerRevelex 2005 - Jul 2012Boca Raton Directed the QA functions of the company and provided Test Plans and Test Case templates to QA staff Directed the development, implementation, enhancement, and application of Quality Programs: the quality of released products and all supporting products and operational documentation. Managed development and approval of automated (QTP) and manual test plans and strategies and review test scripts and results Organized QA & Support Programmers project planning
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Content ManagerRevelex 2005 - Jul 2012Boca Raton Developed documented requirements dedicated to loading travel details from Cruise lines and Hotels into the Content database Developed and managed business relationships with other key players in the Travel industry. Designed an in-house Content System and developed SQL queries to manage Content database Participated in the development and execution of the direct API connection tool used to communicate electronically with cruise lines. Established a profound business rapport using Sales cold calling techniques with major Cruise Lines and hotels, which ensured website content, was up-to-date 100% of the time.
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Client Services ManagerRevelex 2005 - Jul 2012Boca Raton Coordinated overall workflow prioritization and resource utilization of the departments and forecast resource requirements Ensured staff remained focused on clients needs and call center tasks Provided documentation and training to staff on latest client implementations Managed all client communications, conflict resolution, and compliance issues Developed documented processes that ensured the call center ran smoothly and client expectations were met
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Sales/Cam - ManagerIbill 2000 - 2005Deerfield Beach Florida Developed and launch a successful, strategic Business plan Recruited, hired, and motivated staff Participated with the external PCI audits by gathering audit evidence, coordinating with internal compliance teams and participating in PCI audits interviews Trained staff with techniques used to enhance customer service and increase revenue Transformed cold calling sales team into a profitable team by providing incentives, building morale, increasing motivation and instituting new marketing research tools Proven track record of driving consistent results in a fast paced business environment Each Sales staff won the “Employee of the month” award in one year. Created new prospecting structure, which helped increase sales by 20% Used Bilingual skills to expand our services to other Spanish speaking countries. Won “Employee of the month” and elected to attend Top Sales rep company retreat Using business analysis and servicing tactics grew sales over $1 million in 6 months and achieved 150% over quota and qualified for the “President’s Club”. Recognized with the “President’s club award” and prizes. Traveled nationwide for marketing and sales in major computer expos. -
Customer Service/Client ServicesIbill 1997 - 2000Deerfield Beach FloridaClient Service Specialist Technical assistance, Account management, Administrative and Support services. Assisted in expanding our business model to Latin entrepreneurs Trained 30+ Client Service staff members on the company's HTML coding format Trained 50+ customer service and Client Service staff members on the use of the company's new Client management interface.Customer Service Supervisor Assisted with the development and structuring of both client related departments. Assisted Executive management team with translations of iBill’s services descriptions. Managed a team of 48+ customer service personnel in a multi-base operation. Worked my way up from Representative to Supervisor in less than 2 months. Answered an average of 700 customer calls/emails in a day through the call center queue. Monitored Call center queue to ensure that customers were being assisted in a timely matter. Using phone system ran daily reports on Call Center’s phone activity Hired and developed a staff of 48+ people to service the customer service needs of our client’s customers. Assisted in designing an employee productivity improvement incentive program that resulted in an increase in productivity.
Sylvia Yanira P. Skills
Sylvia Yanira P. Education Details
Frequently Asked Questions about Sylvia Yanira P.
What company does Sylvia Yanira P. work for?
Sylvia Yanira P. works for Database Associates Services
What is Sylvia Yanira P.'s role at the current company?
Sylvia Yanira P.'s current role is Chief Executive Officer.
What is Sylvia Yanira P.'s email address?
Sylvia Yanira P.'s email address is si****@****hoo.com
What schools did Sylvia Yanira P. attend?
Sylvia Yanira P. attended Columbia Southern University, University Of Phoenix.
What are some of Sylvia Yanira P.'s interests?
Sylvia Yanira P. has interest in Dancing, Reading.
What skills is Sylvia Yanira P. known for?
Sylvia Yanira P. has skills like Management, Leadership, Xml, E Commerce, Quality Management, Agile Methodologies, Sdlc, Client Maintenance, Sql, Release Management, Crm, Account Management.
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