Sylvia Thompson Email & Phone Number

Buckhead, Georgia, United States

Coordinated ordering and registering vehicles, approving needed maintenance, schedulingpickups for new or terminated drivers, monitoring and paying invoices, and preparing monthlyand quarterly reports regarding the company's fleet of vehicles•Maintained compliance with regulatory requirements through diligent record-keeping andthorough documentation practices.•Mitigated potential risks through ongoing monitoring of both internal and external financialfactors.•Facilitated cross-functional collaboration by working closely with other departments on financialmatters.•• Audited and approved over $200,000 worth of monthly account statements.• Improved financial reporting accuracy by streamlining data collection and analysis processes.Participated in annual audits preparation, facilitating a smooth process with minimal discrepanciesidentified by auditors.•Strengthened internal controls through regular review, assessment, and implementation of updatedpolicies.•• Created and verified invoices.• Notarized documents as requested and prepared documents for various departments

Alpharetta, Georgia, United States

• Delivered excellent customer service through prompt responses to client inquiries, addressingconcerns effectively, and building strong relationships.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Coordinated office supply inventory management, proactively ordering necessary items beforedepletion to avoid workflow disruptions.•Supported executive staff through scheduling meetings, coordinating travel arrangements, andpreparing crucial documents.•Ensured accurate record-keeping with diligent data entry and database management for vitalcompany information.•Maintained confidentiality of sensitive information by adhering to strict privacy policies andimplementing secure filing systems.•Assisted in onboarding new employees, providing training materials, and coordinating orientationschedules to ensure a smooth integration into the team.•Optimized calendar management for Territory Reps and management by scheduling appointmentsstrategically while considering priorities and minimizing conflicts.• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.• Managed filing system, entered data and completed other clerical tasks.• Transcribed and organized information to assist in preparing speeches and presentations.

Athens, Georgia, United States

• Boosted customer retention rates through exceptional problem-solving skills and relationshipbuilding efforts.• Managed complex customer issues effectively, navigating multiple internal resources to identifyand implement the best possible solutions.• Collaborated with upper management to improve customer service processes and supportstructures company-wide.• Supervised employees and assessed performances to determine training needs and define accurateplans for decreasing process lags.• Developed detailed plans based on broad guidance and direction.• Assisted in organizing and overseeing assignments to drive operational excellence.Cultivated positive rapport with fellow employees to boost company morale and promoteemployee retention.• Opened and closed location and monitored shift changes to uphold successful operations strategiesand maximize business success.• Established team priorities, maintained schedules and monitored performance.• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.• Designed incentive programs to motivate staff and improve service levels.• Dispense, collect, and audit money for $80+ million store• Manage, develop, and promote 50+ associate team• Direct and monitor customer traffic while implementing safe COVID-19 practices.

Athens, Georgia

● Conducted phone interviews to assess applicants relevant knowledge, skills, experience andaptitudes.● Implemented sourcing strategies to discover top talent in competitive markets. ● Partnered with managers to determine workforce planning needs, aligning recruitmentefforts with business objectives.● Maintained compliance with federal and state employment laws during entire recruitmentprocess.● Planned, monitored and appraised employee work results by training managers to coachand discipline employees.● Networked and established relationships within the community● Established performance goals for employees and provided feedback on methods forreaching those milestones.● Supervised 150+ associates & 9 managers

Gainesville, Georgia