Sylvia Becea Email & Phone Number

Danbury, Connecticut, United States

Danbury, Connecticut, United States

Connecticut, United States

Boston, Massachusetts, United States

✯ Offers flexible short-term housing solutions for corporate clients. ✯ ★ Responsible for identifying new business opportunities, fostering client relationships, and executing strategic sales plans.★ Presented tailored solutions that met the clients needs.★ Conducted comprehensive market research to identify emerging trends and potential areas of expansion.

Stamford, Connecticut, United States

✯ Provides luxury flexible housing solutions and delivers experiences that inspire✯ In this role, I served as a Reservation Sales Specialist at Compass Furnished Housing, a leading provider of short term housing solutions for business professionals. Responsible for managing reservations and ensuring a seamless booking process, I played a pivotal role in facilitating a positive experience for clients seeking corporate housing solutions.Among my key accomplishments, I…★ Increased Sales Conversion Rate: Implemented strategic sales techniques that led to a 5% increase in the conversion rate of inquiries to confirmed reservations.★Client Retention: Successfully managed relationships with key clients, resulting in a 10% increase in client retention over a year.★Streamlined Reservation Process: Introduced and implemented process improvements that reduced the average reservation processing time.Responsibilities:Client Consultation: Conducted thorough consultations with clients to understand their housing needs and preferences, providing tailored recommendations based on their requirements.Reservation Management: Oversaw the end-to-end reservation process, from initial inquiry to finalizing details, ensuring accuracy and timely completion of all bookings.Communication and Coordination: Maintained clear and effective communication with clients, property managers, and internal teams to coordinate logistics, resolve issues, and ensure a smooth experience for all parties involved.Market Research: Stayed updated on industry trends, competitor offerings, and market demands to provide informed recommendations and maintain a competitive edge.

Danbury, Connecticut, United States

✯ A premier global relocation solutions provider for corporations and their transferees✯ In my last role at Aires, I assisted with managing a team of 12 including but not limited to mentoring, Interviewing, Chair-sides, Mentoring, managing escalations, reporting, etc. These duties were in addition to maintaining a full customer case load. Among my key accomplishments, I…★Have been recognized with post-relocation survey scores of above 90% throughout tenure, with strong employment reviews and zero issues with a financial impact.★Earned 2017 Post Relocation Survey Royalty Award, as well as 2016, 2017, 2018, 2019, and 2020 Circle of Excellence Awards for exemplary customer service.

Danbury, Ct

✯ A premier global relocation solutions provider for corporations and their transferees✯ I work directly with individual clients to maintain strong relationships, direct projects, and manage research, analysis, vendor relations, and logistics related to airlines, seaports, shipping, trucking, and related carriers. I coordinate temporary accommodations, settling-in services, and household good shipments and tracking. In addition, I review and bill invoices and enter payments, account information, and records of customer contacts.Among my key accomplishments, I…★Have been recognized with post-relocation survey scores of above 90% throughout tenure, with strong employment reviews and zero issues with a financial impact.★Earned 2017 Post Relocation Survey Royalty Award, as well as 2016, 2017, 2018, and 2019 Circle of Excellence Awards for exemplary customer service.

Danbury, Ct

✯ A premier global relocation solutions provider for corporations and their transferees✯ I work directly with individual clients to maintain strong relationships, direct projects, and manage research, analysis, vendor relations, and logistics related to airlines, seaports, shipping, trucking, and related carriers. I coordinate temporary accommodations, settling-in services, and household good shipments and tracking. In addition, I review and bill invoices and enter payments, account information, and records of customer contacts.Among my key accomplishments, I…★Have been recognized with post-relocation survey scores of above 90% throughout tenure, with strong employment reviews and zero issues with a financial impact.★Earned 2017 Post Relocation Survey Royalty Award, as well as 2016, 2017, 2018, and 2019 Circle of Excellence Awards for exemplary customer service.

Danbury, Ct

✯ A premier global relocation solutions provider for corporations and their transferees✯ I work directly with individual clients to maintain strong relationships, direct projects, and manage research, analysis, vendor relations, and logistics related to airlines, seaports, shipping, trucking, and related carriers. I coordinate temporary accommodations, settling-in services, and household good shipments and tracking. In addition, I review and bill invoices and enter payments, account information, and records of customer contacts.Among my key accomplishments, I…★Have been recognized with post-relocation survey scores of above 90% throughout tenure, with strong employment reviews and zero issues with a financial impact.★Earned 2017 Post Relocation Survey Royalty Award, as well as 2016, 2017, 2018, and 2019 Circle of Excellence Awards for exemplary customer service.

Newtown, Connecticut, United States

✯A brand with a positive store culture that demonstrates honesty, integrity, and respect. There are over 4500 stores globally an all have different merchandise so the customer and associates will never know what they will find.✯ Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, accurately rings customer purchases/returns and counts changeback to customer according to established operating procedures, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment.

Norwalk, Ct

✯ A privately owned, high-growth company with custom-made blinds and shades at factory-direct prices✯ I collaborated with a wide array of clients to discuss preference, styles, and décor ideas while providing education on products, trends, warranties, and services for building and decoration projects. Among my key accomplishments, I…★ Established and exceeded sales goals by at least 5% each week. ★ Achieved return merchandise authorization (RMA) rates of below 2.7% due to excellence and accuracy in client services.

Danbury, Ct

✯ Offering integrated billing systems and account collections services✯ In this position, I fielded incoming and outgoing telecommunications for a pre-collections call center to collect past-due balances for services provided by clients. Managed data entry and navigation via Microsoft Word, Outlook, and Excel.Among my key accomplishments, I…★ Fielded a high volume of at least 75 calls per day, ensuring excellence in client services by addressing concerns, resolving issues, and negotiating payment plans.