Sylvia Diaz, Cpp, Pmp. Email & Phone Number

Mckinney, Tx, Us

• Oversee daily operations for payroll, production and accounts payable departments.• Provided leadership to 5 Supervisors, 10 Payroll Specialists and 8 Accounts payable associates and 2 production specialists. • Lead payroll processing for 220 standalone Veterinarian clinics in 37 states and Canada.• Reduced payroll errors by 85% in just 3 months.• Reduced operating costs for the payroll department by 45% in 5 months.• Implemented 17 new standard operating procedures for payroll, production and accounts payable.• Directed organization's multifaceted payroll projects with keen focus on addressing concerns in taxes, garnishments, and payroll efficiency. • Ensured that the accounts payable department was processing all payments promptly and accurately by streamlining their processes and procedures.• Developed and implemented multiple payroll policies and procedures to ensure compliance with federal, state, and local regulations. • Managed multiple projects simultaneously to get the payroll department system automation, same day pay, pay cards, implementation of new payroll reports, and CA compliance setup.• Oversee the payroll processing team to ensure accurate and timely payroll processing.• Manage relationships with external payroll service providers and other vendors. • Worked closely with HR, Accounting, CFO and CHRO, COO, and CEO to update on payroll projects and department data trends.

• Oversee and manage the end-to-end payroll software implementation projects, while also ensuring timely and accurate completion of payroll for ADP and its clients.• Served as subject matter expert in areas such as risk management, client relations, payroll best practices, training, and data analysis. • Collaborated with executives and other stakeholders to see projects to completion within budget.• Guided payroll testing and configuration of payroll software. • Established payroll guidelines to follow federal, state and local regulations. • Responsible for maintaining the integrity of the daily payroll operation, supervision of the payroll staff, payroll records and payroll reports of the organization. • Monitored and analyzed payroll metrics to identify trends and opportunities for improvement. • Mentor payroll staff, providing guidance and support to ensure high performance and professional growth.

Roseland, New Jersey, Us

• Partnered with business leaders and stakeholders to lead the implementation of ADP Workforce now payroll software.• Trained and developed new hires through mentoring, ensuring optimal team configuration and performance. • Analyzed trends, metrics, delivered data-driven insights while partnering with client’s payroll team to formulate effective solutions and policies. • Contributed to the development and implementation of ADP CA Payroll Compliance Tools. • Partner with HR, Finance, Legal, and IT teams to ensure compliance with global payroll policies and procedures.• These clients had approximately an average yearly variable payroll financial volume between $50-350 million. • Exercise project management skills by conducting multiple projects in compressed timelines while maintaining quality.• Multi-state payroll processing and union payroll processing.

• Supervised up to 65 Sales and Service Associates. • Established talent acquisition procedures, compensation structures, and performance appraisals. • Created innovative solutions for both Associates and Managers by addressing sales and service training and guiding subsequent actions. • Steered workforce planning with executive leadership, streamlined operations and resource optimization. • Developed a training system that led employees to exceed company quality standards by 25%. • Trained Assistant Managers to reach their full potential and lead strong sales and service teams.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General