Sylvia Fetters Email & Phone Number

Woodstock, Ga, Us

Authorized Matco Tools Distributor

Atlanta, Ga

DELL INC., Atlanta, GA (Account dedicated to Graphic Packaging Intl. Inc.) 1997 – 2014 IT Network Manager (2006-2014) • Provided management and support of voice, data and wireless networks for all domestic locations. Worked with International IT managers for any support requests or issues. (80 domestic locations)• Oversee and approve all Network and Security Infrastructure changes, including firewall, carrier and Internet services. • Provided support and coverage for the production infrastructure 24x7x365. • Provided weekly and monthly management reports for all areas of responsibility. Provided reports for issues or concerns, such as bandwidth utilization or tracking down malicious traffic to identify and remediate problems. • Managed teams and engineers to ensure availability and performance and SLA’s are consistently met or exceeded. • Managed all network infrastructure upgrades and installs at all GPI locations. • Provided strategic planning and technology direction for enterprise network solutions. Worked with engineering subject matter experts to create implementation plans for upgrades.• Provided Enterprise cost effective and high availability solutions, cost analysis and budgets for client.• Ordered equipment, planned and scheduled resources, worked with business to meet their schedules and requirements, and coordinated implementations. Assisted with disposal or re-purpose of replaced equipment.• Participated in project to assist in development for data center relocation and infrastructure outsourcing to Perot systems. Assisted with requirements gathering, contract requirements, and data center relocation. • Participated in merger activities to integrate Altivity Packaging to GPI network. 50 locations added.• Managed location upgrades for additional SAP implementations for the new locations from merger.Sr. Network Analyst/Team Lead Network (2000-2006)Network Analyst and PC Support (1997-2000)

Atlanta, Ga

IT Support Analyst• Provided pc support for corporate office users.• Provided support for servers, network, mainframe, email, phone and voicemail systems. • Participated on the network and telecommunications project to separate all voice and data systems from previous company partners and affiliates.• Participated in data center re-construction project to rebuild and increase the space for current data center. Added raised floor, extended DMARK, added HVAC system, UPS’s, dedicated power and building generator. • Assisted with increasing remote access connectivity for preparation for Olympics and remote user support.

Marietta, Ga

Corporate IT-Server/Network/PC Support Analyst • Provided pc support for corporate office in Marietta and the Kennesaw office/plant. • Supported Novell Netware 3.11 and 4.x servers, BlueBird server, CCmail router and faxserver. • Responsible for supporting WAN connections to domestic and international locations.• Performed network cabling duties, phone system programming and wiring adds, moves, and changes.

Oshawa, Ontario, Canada

• Provided Computer Maintenance Technology Diploma course instruction, to students, selected for an education grant, through the government to return to the workforce. • One year program funded by the government, in partnership, with the private vocational school.• Provided instruction for this course for two terms.

Richmond Hill, Ontario, Canada

• Built servers and computer systems, tested, and installed specialized software, to prepare them for shipment. • Provided training for new technicians. • Built first drive array server in Canada