Sylvia Heijker Email & Phone Number

Amsterdam, Nh, Nl

Utrecht Area

Operational lead for COVID-19 vaccination centers.

Utrecht, Netherlands

Advice and inform organisations on how to prevent and handle the COVID-19 virus spread within their organisation / locations.

Utrecht, Netherlands

Have contact with persons that tested positive on the COVID-19 virus and the people they have been in contact with recently. Advice on measures to be taken to contain the spread of the virus.Monitoring of people that are in isolation or quarantine.

Haarzuilens, Utrecht, Netherlands

Woerden

My responsibilities include:- investigation of requirements for a for customer relationship management and client tracking system- write user stories- select a vendor - advise the board- implement selected solution with multidisciplinairy team- develop management information- train and coach end users in using the system.

Utrecht Area, Netherlands

• Organizer and leader of tours to meet local grass root groups in Brazil. Usually each tour had a specific theme depending on the interests of the participants or topics in the news. For instance fair trade in sugar, micro finance, family farming.• In consultation with travelers I made an itinerary. booked the tickets, local transport and places to stay. We usually had 3 meetings with the participants in preparation of the tour. • The tours lasted 3 weeks and usually we visited 3 different regions in Brazil.• I was translating from Dutch to Portuguese and vice versa.• On the way I was leading group discussions between Brazilians and Dutch participants.• Trainer new tour leaders and helping new tour leaders with setting up an itinerary.See www.wederzijds.org for more info.

Amsterdam Area, Netherlands

Product Owner for setting up management information and business intelligence for arrears management for retail mortgages.Project manager to set up and implement a Credit Risk Governance FrameworkAuditor on workflow management system for arrears management process.

Amsterdam Area, Netherlands

Responsibilities:* Project management for implementation of Basel II regulation. Management Data Quality projects for implementation DataWarehouse and big data analysis. Management implementation credit risk systems. Responsible for implementations in 9 countries with different interests and different cultures.* Advice on information management of inter company funded commercial banking deals. * Lean Six Sigma project for Finance to Risk reconciliation process.* Credit risk management of the own –originated retail credit portfolios during the credit crisis. I was responsible for analysis and reporting of credit risk in ING Direct’s residential mortgages and consumer loans portfolios. I also advised management on credit risk policies and credit product development for ING Direct’s 9 different countries. Change management on credit risk policy during credit crisis.* Organizer of voluntary activities for ING employees and linking pin to corporate social responsibility department.

Amsterdam Area, Netherlands

Key responsibilities: website design and -development, content management, SEA / SEO, social media, communication.

Amsterdam Area, Netherlands

Responsibilities:* Projectmanagement for bankwide customer relationship management system.* Technical projectmanagement new workflowsystem for credit applications. * Projectmanagement of design, development and implementation on new collateral system.* Relationships with external vendors (proposals, RfI, RfA, SLAs)* Information management component based architecture

Leusden

Responsibilities:* Project management of migration Guilder to Euro project and Year 2000 project. * Team management of development and support team in IT department. Number of staff >10.

Utrecht Area, Netherlands

* I have been working on a lot of interesting projects for clients of Cap Gemini e.g. implementation/ evaluation of new legislation for government. * Roles that I performed:Project manager, Business analyst / architect, Business Consultant, Author of tenders, Auditor for projects, System designer, System developer, System tester, Information analyst.* Key competences: problem solving, issue identification, pattern recognition skills, change management, coaching.

The Hague Area, Netherlands

Responsible for:* putting together budget laws and amendments to be discussed in parliament* IT-project for set up of budget administration

The Hague Area, Netherlands

Responsible for:* making literature reports on financial or tax subjects* preparation IT-automation of library

Tourism And Travel Services Management

Vocational training for tour guides

Post-Graduate, Sustainability Studies

Executive study "Corporate Social Responsibility" consisting of 3 modules: • CSR: theory and practice. Trends and social, ecological.

Ma, International Relations, Master Of Arts

Graduated in July 2011. During the study I wrote papers on: * social economic developments in Brasil until the 1980s * political.

Heao, Hbo

Applied sciences in law and economics