I am an accomplished and results-driven account and client services manager passionate about delivering the highest-quality customer care. I am an expert at building long-term relationships at all organizational levels. My experience includes project management and business operations, including marketing.I am adept at understanding client needs and analyzing industry trends to manage accounts effectively and enhance client satisfaction. I am experienced in identifying cross-sell and upsell opportunities and developing client engagement strategies. I employ a consultative approach while maintaining a revenue-driven focus. I have excellent communication skills that foster cross-functional collaboration and transform clients into brand advocates.My background includes working in the Commercial Real Estate, Software, Retail, and Market Research industries. In addition to my client services experience, I have also been involved in business operations, including process improvement, marketing, vendor management, and strategic planning.See what a former client, Amy Kasza, MA, has to say about working with me:"I had the pleasure of working with Sylvia on a number of market research projects on which our two companies collaborated. To call her a class act would be an understatement -- Sylvia makes you feel like she's right there with you, pondering how to ask a focus group question to elicit the most helpful type of answer, or carefully defining panel participants to ensure the best information is gathered. I learned a lot from Sylvia, both how to execute flawless market research as well as how to treat customers and colleagues alike. She is professional, thoughtful, friendly, and downright fun to work with. I hope our paths cross again in the future."If you want to provide your clients with best-in-class customer care, contact me here via LinkedIn or at sylviaowinter@gmail.comCore competencies:- Customer Success Management- Account Management- Post-Sales Support- Client Services Management- Relationship Management- Project Management- Business Development- CRM- Process Improvement- Marketing- Cross-Functional Collaboration- Operations- Strategic Planning