Sylvia P. Email & Phone Number

Florida, United States

Remote

Remote

Consistently Closed and funded over 75+ loans per month with high efficiency and minimum post-closing findings Responsible for reviewing and clearing closing and funding conditionsReceived Outstanding Annual performance review for 2020

Greater Chicago Area

Mobile Notary Public

United States

Managed production and quality by effectively training and coaching 12 - 30 associates daily Readily established warm, mutual rapport with volunteers and associatesReceived continuous positive feedback for providing an amazing volunteer experience

Greater Chicago Area/Lake Zurich

Reduced portfolio and government Loss Mitigation workout errors by 17% by applying strict compliance guidelines Initiated creation of a real-time quality control checklist for Loss Mitigation department based on observation of underwriting staff, application of loss mitigation procedures, and audit findings Researched recorded promissory notes, liens and preformed title searchesAnalyzed audit finding for trends and made recommendations for appropriate corrective actionAssisted in planning, testing, and reporting phases of department quality initiativesReviewed and prepared case timelines and audit files

Greater Chicago Area

Examined and cleared titles reports, corrected appraisals, liens, judgments, contracts, insurance policies and mortgage payoffs statementsVerified properties’ legal descriptions, ownership and restrictions such as delinquent taxesActed as a liaison between attorneys, title companies and lenders to ensure smooth and timely findings Developed client and vendor relationships, customer loyalty and satisfaction by providing timely and effective problem-solvingConsulted with customers face to face and over the phone regarding their lending needs, explored all options and introduced productsUtilized extensive knowledge of federal and state regulations while implementing guidelines for FHA, VA, USDA and conventional loan productsSubmitted loan applications for credit and underwriting exceptions based on compensating factors Interviewed loan applicants, collected and analyzed supporting loan documentation Provided alternative course of action to borrowers that did not meet loan eligibility criteriaDemonstrated ability to create on the spot mortgage pre-approvalsCalculated wage and self-employment income, asset worth, credit factors and debt-to-income ratios Evaluated appraisals, titles, and real estate tax data documents

Greater Chicago Area

Generated new clientele through marketing efforts, networking, and referral partner leadsActed as a liaison between attorneys, title companies and lenders to ensure smooth and timely findings Build trusting client and vendor relationships, promoted customer loyalty and satisfaction throughout the complex process of mortgage financing Applied extensive knowledge of investor guidelines to ensure smooth loan process and timely funding of loansSubmitted loan applications for credit and underwriting exceptions based on compensating factors Managed mortgage automated systems, submitted electronic files, requested, cleared conditions while communicating with borrowers, and updating third party partners

Greater Chicago Area

Guided and supported newly hired Loan Originators thru Guaranteed Rate processes resulting in high client satisfaction ratings and timely loan fundingsContacted 30+ borrowers daily for incomplete documentation such as trusts, income, and assetsApplied extensive knowledge and understanding of internal and investor guidelines to ensure smooth process and timely fundingAchieved the highest 6:6-stars client rating for providing highest levels of customer service experienceManaged a monthly pipeline of FHA, VA, USDA, Jumbo and conventional loansReviewed and analyzed supporting loan documentation, legal disclosures and all other documents for discrepancy, omissions and complianceUtilized knowledge of federal and state laws including: Truth in Lending Act, Home Mortgage Disclosure Act, Equal Credit Opportunity Act, Home Ownership and Equity Protection Act, Dodd Frank Wall Street Reform Act and Consumer Protection ActActed as a liaison between attorneys, title companies and lenders to ensure smooth and timely findings

Greater Chicago Area

Reduced historical rate of loan closing inefficiencies from 60% to 20% Exceeded corporate benchmark expectancy of 10% by achieving less than 1% quality control error rate Consistently received recognition for outperforming company wide production quota for funded loans Managed assigned pipeline of 65+ loan transactions daily while providing people-oriented service experienceIncreased efficiency and accelerated closing time-frames Entrusted with handling time-sensitive loans of greatest complexity Consistently received recognition for outperforming company wide production quota for funded loansDeveloped client and vendor relationships, customer loyalty and satisfaction by providing timely and effective problem-solvingActed as a liaison between attorneys, title companies and lenders to ensure smooth and timely findings

Greater Chicago Area

Utilized various in-house technical systems, programs and reports to effectively manage a monthly pipeline of 150+ Home Equity loansReviewed appraisals, title work, home insurance , wage and self-employment income documentation for accuracy and complianceAssisted with preparing closing documents for vehicle loansContacted 30+ borrower on daily basis for missing or incomplete loan documentation Managed and trained 3+ new hires