Sylvia Silva Email & Phone Number

Orange, Ca, Us

Indianapolis, Indiana, Us

Account retention, service & sales. Exceeded 2020 Retention Goals in all lines. Achieved Account Manager of the year, 2018.

New York, Ny, Us

-Provided essential benefit enrollments as a contracted representative of large insurance providers for existing and new business.-Interpreted benefits for Spanish-speaking clients.-Sold a variety of products partnering with Allstate, Unum, AIG and Cigna as well as 401 (k) and Roth plans. -Provided detailed insurance information to employees on all lines of benefits.-Trained and certified on complex proprietary software.-Articulated group presentations and Q&A sessions for employee benefits.

Philadelphia, Pennsylvania, Us

-Recruited as a product knowledge expert and supported all group/voluntary benefit sales in Southern California region.-Partnered with implementation for success which was a newly created position.-Increased new business by 100% within first year; increased renewals by 90% to exceed second year quotas.-Researched and targeted groups ensuring maximum profitability by cross selling and retention success.-Negotiated with Underwriting for competitive renewal rates.-Achieved high levels of customer retention through excellent relationship building and service.-Partnered with sales reps to create successful strategies for building broker relationships and securing sales.-Created and delivered Power Point presentations in both English and Spanish.-Conducted training (for online enrollment and billing) for HR managers, brokers and Reliance staff.-Provided ongoing field office training and updates on technical systems and product changes.-Participated (as a Subject Matter Expert) to finalize sales.

Radnor, Pa, Us

-Recruited by former Safeguard Vice President to educate employees and manage large enrollments in a 9 state territory for the Western Region.-Managed large accounts for up-selling products and meeting with customers and brokers.-Educated customers on products and encouraged sales.-Created and delivered company-wide enrollment presentations (in both English/Spanish) to obtain maximum participation for employee benefit plans.-Managed high volume of scheduling requests to coordinate and implement presentations for enrollment meetings.-Partnered with marketing to strategically increase sales for all lines of voluntary products.-Exceeded sales goals on a consistent basis through cross-selling & renewals.-Meetings with brokers to provide information and build relationships to encourage Lincoln product sales.-Created and presented GoToMeeting webinars utilizing Power Point presentations.

Manage accounts, retention, upselling.