Highly adaptable, customer-focused systems professional with over 15 years of diverse and challenging business and technical experience. Demonstrated ability to work proactively and independently, or as a member of cross-functional business and systems teams. Diverse technical background complemented by solid insurance business experience, excellent interpersonal, written and verbal communication skills. Solid ability to define and lead projects to a successful conclusion.Specialties: Business requirements elicitation, analysis, and documentation, business process improvement. Significant knowledge of insurance products, policy administration, and claims administration. Product knowledge includes Life and Health lines of business including individual and group insurance coverages.