- Supported sales and marketing activities and responded to emergencies- Entered and tracked customer orders for goods and services- Collected and investigated customer feedbacks on products and services- Created, executed and improved processes- Built and enhanced customer specifications to ensure products were built on spec- Worked with customer and application Engineer to ensure specs were as requested by the clientAchievement:Changed the process of how to received customer orders which resulted in saving time and money as well as decreasing customer's complaints and emergency rush orders.

- On-site at the customers' company- Reviewed scientist orders to see if VWR could better the price of the competitorAchievement:Exceeded goal of the sale rep and myself to increase yearly sales by $200k

- Entered orders for major manufacturers in the chemical and polyethylene divisions- Supervised Customer Service representatives in the wire and cable divisionAchievement:Chosen out of hundreds of employees laid-off to work in the USA when the Canadian company closed due to my professionalism and my excellent Customer Services Skills.Ensured a transparent transition to the Customers after closure of the Canadian company which resulted in a promotion to Senior Account CRS and given the Mexican territory.