Setting the culture and expectations of the Reconciliation Working Group as Chair. Working with the executive to align working group and organisational priorities and resources. Writing sensitive organisational communications to all staff. Supporting working group members to achieve agreed outcomes, share information with their teams, and be informed and values-driven leaders of reconciliation in the organisation and beyondContributing to strategy development on ‘offsite’ leadership daysWorking interdepartmentally to discover and tell compelling organisational stories to contribute to brand and strategically underpin philanthropic campaignsProudly representing the Centre at external events, and, at internal events, hosting VVIP guests including board, politicians, industry, corporate partners, and major donorsDelivering the most successful donor acquisition campaign in the Centre’s 15 year history including copywriting and working with designers and mailhouse. Analysing campaign data and trends to maximise repeatabilitySecuring major gifts and managing a portfolio of wonderful long-term and new supportersBringing in significant new bequest pledgesPreparing partnership proposals and acquittalsEnhancing donation pathways and processes, removing friction for donors and increasing efficiencies internallyManaging the popular seat plaque programme and increasing seat plaque donations Authoring the well-received impact report and contributing copy and data to annual reports and other formal reporting requirements

Generated philanthropic support across foundations, trusts, private ancillary funds and individual givingDeveloped, recommended and implemented the development strategy and case for support in consultation with the executive and boardPromoted the role of arts criticism and journalism in South Australia as a vital part of a healthy and excellence-driven arts ecosystemBuilt and maintained excellent relationships with funding partners, prospects and stakeholdersAcquitted foundation and industry-partner funding requirementsProject managed operations including finances, nonprofit accounting and reporting requirements and contract managementReported to the Australian Reviewers and Cultural Fund board

Exceeded the 2020 annual appeal target by 174%. Grew giving from the previous year by 100% and from 118 donors to 382 with an overall campaign cost per dollar of $0.17Increased the number of individual giving transactions by 155%, increased individual giving income by 69% and decreased the cost per dollar raised by 45% over two yearsGenerated monthly development report and campaign reports as required for State Opera board papers. Administered the Board Fundraising Committee including agenda, minutes and participationManaged major fundraising, corporate partner and stakeholder events including the annual gala dinner and opening night receptionsManaged and built the corporate partner portfolio. Secured cash sponsorship and hospitality and accommodation partners. Revived lapsed corporate partners during COVID and retained all current partnersBuilt and developed relationships with donors, corporate partners and other stakeholders through genuine care and best practice stewardshipWrote and submitted successful project grants, as well as completed grant acquittals across the organisationEstablished, administered and stewarded exclusive giving and stakeholder groups including the Artistic Director’s Circle and State Opera ClubDeveloped, implemented and built the Continuo Circle bequest program to ten pending membersLiaised with volunteer group The Friends of State Opera of SA Inc to foster prospect relationships and build fundraising capacityImplemented new Salesforce CRM including briefing external developers, ran user acceptance testing and undertook data migrationMaintained donor databases and managed accurate and efficient receipting of giftsRecognised as an emerging leader in arts philanthropy, appearing on the January 2020 Adelaide Development Collective panel and 2019 Culture Business Emerging Leader panel

Visited the JobStart Philippines project support group in Manila, the Philippines to assist with developing and streamlining corporate procedures and processes Recruited and contracted over 30 national and international consultants for the JobStart Philippines program in partnership with the client, the Asian Development BankMaintained financial records, budgets and forecasts for the JobStart Philippines program internally and for submission to the Asian Development Bank

Developed and implemented a strategic contract and procurement framework company-wide and associated ICT contract management systemConsulted with key stakeholders and researching best business practise to articulate contract management system requirementsSupported contract negotiations and procurement processes

Completed a critical corporate information project which has enabled project stakeholders to easily access up-to-date and accurate vital engineering drawingsAnalysed and reformatted complex, large amounts of data using advanced formulae and macros in Microsoft Excel

Lead a reference group for an organisation-wide strategic ICT project and influenced the hearts and minds of project stakeholdersAssisted with all stages of procurement including scoping, tender, negotiation and vendor liaisonManaged communications with multiple vendors and other key internal and external stakeholders during project implementationArticulated business requirements in a format that can be converted into technical solutionsWorked with an established project management methodology including ICT project management concepts to ensure targets are met and exceededStructured management of project related documentation and communication including the action log, risk log, Gantt chart, financials and budget tracking, meeting administration and reporting, purchase recommendations, correspondence, quotations and post implementation reviewMaintained commercial and legal confidentiality and discretionAnalysed complex and large amounts of data using Microsoft ExcelImplemented information management compliance including business classification scheme, naming conventions and disposal schedules

Maintained the library collection physically and digitally through careful and diligent holdings managementAssisted with research queries from a wide range of stakeholders including academic staffGenerated unique call numbers for library holdings using the Pette and Dewey systems

Captured, prepared and quality checked criminal charges in police database for morning court proceedingsDeveloped speed, accuracy and competency whilst completing time-sensitive confidential data entry and archivingExcelled in quickly building rapport and working as part of an exceptionally busy team within a short period of timeManaged difficult conversations with distressed visitors to the prosecutions office as the first point of contact

Implemented and improved a new booking systemWelcomed new guests, provided local knowledge, hosted social evenings and arranged tour bookingsResponded to customer feedback with concern and action

Managed confidential corporate information and developed a working knowledge of TRIMRapidly absorbed changing priorities and requirements on behalf of the executiveUnderstood the importance of maintaining high quality stakeholder relationshipsNegotiated executive diary access and appointments and managed conflicting appointmentsTranscribed evidence and interviews to an evidentiary standard for use in court proceedings

Expanded on my ability to communicate with people from diverse cultures especially Indigenous Australians from remote communitiesDeveloped working knowledge of criminal legal vernacular and legally compliant documentationMaintained confidentiality and discretion at all timesAssisted executives and prosecutors to prosecute through creating files and briefs, issuing summonses and subpoenas, arranging trial requirements, liaising with the defence and police and following up evidentiary reports and statutory declarationsUnderstood the value of maintaining and improving strong business relationships

Consistently reached sales targetsDeveloped communication skills with people from a wide range of cultures and backgrounds including Indigenous Australians and international touristsParticipated In the ethical Indigenous arts sector

As above