Customer Care Specialist
Current• Dealing directly with customers via phone, chat and social media channels• Maintaining customer databases• Handling and resolving customers’ complaints • Contacting with internal warehouse and courier service for warehouse assignments and shipping• Salesforce: keeping records of customer interactions, recording details of inquiries, comments and complaints; communicating and coordinating with internal clients departments, recording details of taken actions• Processing manual adjustments - refund management
Jun 2019 - Present
