My main responsibilities are focused on:- Serving as the key point of contact both internally and externally- Continuously working on strengthening relationships with clients- Rendering timely support and handling clients’ challenges- Improving internal processes for better client satisfaction

- Communicating with users through various support channels- Building strong relationships with users and guiding them through their journey- Troubleshooting issues and provide users with relevant solutions- Offering improvements to the workflow to better support users- Delivering users’ needs to other departments to increase engagement and loyalty

- Building and cultivating strong customer relationships - Negotiating contracts with clients- Working with the in-house teams to meet and exceed clients’ needs- Planning and presenting reports on account progress

At Luxoft I was responsible for:- Searching for new clients through various channels- Identification, analysis, and work with clients’ needs- Managing the client base- Initial negotiating with potential clients

My responsibilities varied depending on the project, but mainly included:- Communication with stakeholders to elicit requirements- Analyzing documentation and manage requirements- Defining business requirements and reporting them back to stakeholders- Assisting with change management processes and procedures- Delivering and supporting the implementation of projects

- Fostering lasting relationships with the new and existing customers- Writing reports and preparing presentations for customers- Preparing pricing and place & manage orders- Cross-selling and upselling- Participating in the improvement of projects