Symone Clarke Mba Email & Phone Number

· Directed the facilitation and development of comprehensive training programs for new fraud analysts and management, delivering impactful content to groups often exceeding 35 participants per class. Successfully equipped teams with critical knowledge and tools to excel in fraud detection and prevention.· Proactively manage communication efforts to mitigate compliance risks, ensuring adherence to regulatory requirements by crafting and sending professional communications to a large audience, preventing potential compliance errors.· Identify opportunities for procedural and process enhancements, coordinating with stakeholders to implement business solutions that streamline operations and improve overall efficiency.· Collaborate with cross-functional teams to develop and implement business rules, requirements, and artifacts for projects and initiatives. Ensure the successful rollout of new processes, procedures, and products.· Provide ongoing coaching and support to new fraud analysts, ensuring their continuous development and successful integration into the team.· Assist in the collection, documentation, and retention of business decisions, ensuring compliance with enterprise standards and risk management frameworks.· Conduct periodic testing against key controls, taking necessary actions to address any identified issues, and maintain the integrity and quality of operational processes.

Tampa, Florida, United States

· Led the facilitation and development of training programs for newly hired Bank Sales and Service teams, including managers, with each class typically consisting of at least 18 participants. Delivered impactful training that ensured new hires and management were well-equipped with the skills necessary for success.· Utilized cross-functional expertise in Deposit Servicing, Acquisitions, Consumer Lending, Fraud Detection, and Compliance to create comprehensive training programs. Emphasized fraud detection and prevention, and compliance adherence within the training framework.· Designed and implemented specialized training modules focused on fraud prevention, including detecting and mitigating fraudulent activities, and adhering to compliance protocols.· Developed innovative training materials and exercises to address compliance issues and reinforce best practices in fraud prevention.· Identified and resolved curriculum variances by updating training content to improve service levels and effectively address compliance and fraud-related errors.· Focused on employee development and retention by providing targeted coaching and feedback, supporting team members in achieving departmental goals, and ensuring a strong understanding of fraud prevention and compliance measures.

Tampa/St. Petersburg, Florida Area

· Operated with a high volume of over 50 calls daily, providing exceptional member onboarding experiences and recommending suitable lending solutions, products, and services for the bank.· Expert in originating new loans, generating an average of $30 million dollars annually in new auto, personal, and leisure vehicle loans for the bank.· Acted as the Compliance Point of Contact (POC) led a team of 18 campaigned projects, ensuring compliance and technical errors are mitigated. Maintains a perfect compliance record with a 100% compliance rate year-to-date for the team.· Provided banking expertise to clients in identifying their financial goals and develops strategies to improve their cash management, investment planning, and other areas of their financial well-being.· Utilized foundational knowledge of specialized job functions, industry practices, and standards, enabling the creation of actionable recommendations.· Adhered to established guidelines and procedures to ensure maximum regulatory compliance.

United States

· Achieved recognition as the Top salesperson for subcontractors in the South-East Region, consistently generating over $1 million in sales annually.· Played a key role in training new employees, sharing sales tactics, product features, and customer engagement strategies to ensure their success.· Assisted new members with the membership process, providing a seamless onboarding experience. Conducted renewals and upsold high-end membership products to existing members. · Analyzed monthly email campaign analytics to identify areas of opportunity and followed up with targeted actions.· Developed project deadlines and schedules aligned with sales goals to optimize productivity and maximize results.

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Criminal Justice