Symone Mixon Email & Phone Number

United States

• Confers with clients by phone or email to provide information about policies and coverages.
• Maintains accurate records6 of all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken to resolve any problems.
• Resolves policy or coverage issues by clarifying the client’s request, determining the cause of the request, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure.
• Resolves clients’ billing requests by processing payments and confirming successful transactions through our agency carrier portals.
• Focuses on resolving customer requests in the initial call (first call resolution).
• Recommend process improvements to management team as items are discovered responding to customer requests.

North Carolina, United States

Pontiac, Michigan, United States

Answered incoming calls and responded accordingly to questions regarding loans Reviewed the files for conditions and/ or instructions from underwriting Reviewed loans in its entirety to ensure all fees were accurate Worked with brokers and title companies to get out closing disclosures

Pontiac, Michigan, United States

Prepared and validated loan applications ensuring that all information was accurate and complete Answered incoming calls and responded accordingly to questions regarding loans Responded to emails regarding FHA Case numbers Processed FHA Case numbers