• Responsible for the development and implement strategic membership recruitment through corporate and community engagement• Collaborates with various agencies in the successful organization of all community engagement projects• Responsible for the recruitment of volunteers for the program• Track and evaluate all current membership and potential member activities• Work as direct point of contact between all homeless shelters to provide the best services• Responsible for all social media communications involving upcoming calendar events• Schedule #hashtaglunchbag events monthly at different locations and organize delivery options

• Managed all customer inquiries through email, phone calls, online chats and in store encounters.• Provided a positive customer engagement environment while facilitating organic growth • Created new customer service procedures, policies and standards by keeping accurate records and document customer service actions and discussions.• Responsible for budget management for all company supplies• Improved customer service experience, create engaged customers and facilitate organic growth.• Responsible of all company event planning activities • Assumed administrative assistant duties including maintaining office supplies, manage calendar for employees, and prepare and modify documents.

• Responsible for collaborating with client management, their designees, staff, and their respective departments to ensure benchmark service, client satisfaction and maximum financial results.• Created a platform to build client engagement in order to build and promote increased client satisfaction • Engage in customer objective setting and performance management by conducting client meetings to identify and solve problems, provide updates, and monitor performance.• Managed client contracts with the objective of securing renewals • Produced positive outcomes in building the number of renewals by identifying specific needs

• On site Patient Services Representative at University Hospital's Women’s Center providing assistance to patients in order to accurately determine income eligibility for medical public assistance programs and helps secure other necessary needs such as food, clothing and shelter.• Account Representative liaison between the county and uninsured patient. • Responsible for patients’ with securing necessary documents for submission their applications to the county.• Maintained close relationship with county workers to ensure that all Medicaid application processes are accurate.• Within a year, promoted to Trainer of all new patient services representatives within all UH hospital facilities.• Successfully trained and onboarded all new PSR’s• Consistent in the development and maintaining of positive and productive working relationships with clients, patients, trainees and co-workers.

• Communication liaison with employees on a regular basis by focusing on differentiating performance levels across team members; empowering team to take control and make good decisions by setting expectations based on company goals and objectives.• Assisted customers through managing activities in all areas including purchases, returns, exchanges, and complaints encountered in a high volume store.• Promoted to Service Lead Expert following superior performance and demonstrated ability to quickly learn and master complex store concepts.• Responsible for the training and development of new specialists on customer service, iCaps, referrals, Libby usage, and updating them on current fashion trends and company communications as directed by the management.• Mentor to store specialists on a day-to-day basis to make sure that they reached their highest potential.• Led team of employees on how to deliver positive shopping experiences for customers that brought high levels of repeat business.• Provided trend advice and providing apparel options to all customers• Managed cashiering activities in all areas including purchases, returns, exchanges, and complaints in a high volume store.• Assist with floor set designs and visual display decision each month for store showroom.• Assisted store manager in partnering with HR during recruiting process in the interview and selection process of new specialists • Assisted in the onboarding and training of all new sales associates.