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Symone Thomas is listed as Technical Support Specialist | Customer Onboarding, Help Desk Support at Verifiable, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at highspot.com and a matched LinkedIn profile for Symone Thomas.
Symone Thomas previously worked as Technical Support Specialist at Verifiable and Technical Support Specialist at Highspot. Symone Thomas holds Bachelor'S Degree, Interdisciplinary Studies Arts And Sciences from Georgia State University.
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AeroLeads found 1 current-domain work email signal for Symone Thomas. Compare company email patterns before reaching out.
As a Technical Support Specialist at Verifiable since September 2023, our team enhances customer satisfaction by tackling advanced product and technical challenges. With a Bachelor's degree in Interdisciplinary Studies Arts and Sciences, I bring a well-rounded perspective to understanding and addressing customer needs.My technical acumen, particularly in help desk support, is complemented by competencies in customer onboarding and collaboration with cross-functional departments. We strive for excellence by leaning on a culture of feedback and continuous improvement, ensuring no customer faces a technical barrier to success.
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A career timeline built from the work history available for this profile.
Austin, Texas, US
Seattle, Washington, US
-Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems-Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information-Collect and analyze feedback from customers.
SAN Francisco, CA, US
-Help our customers rapidly & accurately resolve any issuesthey may have when using our product and owning theoutcomes for each customer interaction by effectively documenting, tracking and navigating requests from inception through completion-Analyze and monitor key user and operational metrics to help drive improvements to our product and support.
San Francisco, CA, US
-Research escalated technical issues on iOS, Windows, PC,and Android devices for Autodesk applications.-Manage and collaborate inter-departmentally to resolveissues and implement a seamless workflow for customers-Maintain rapport with customers to identify trends,patterns, and outliers and make decisions for bestbusiness outcomes
San Francisco, CA, US
Tier 3 Technical support -Use critical thinking to make good judgment on whichissues need in-depth efforts for resolution and whichissues can be resolved quickly.-Exemplifying proficiency with multitasking handlingmultiple chats, emails, and phone calls, as well as the TTYassistance line.-Maintaining a high average monthly C-stat and overallaverage of.
New York, New York, US
Provide a fine dining experience through interaction with guests within a 4 star hospitality environment.
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Symone Thomas works for Verifiable.
Symone Thomas is listed as Technical Support Specialist | Customer Onboarding, Help Desk Support at Verifiable.
AeroLeads has found 1 work email signal at @highspot.com for Symone Thomas at Verifiable.
Symone Thomas is based in Atlanta, Georgia, United States while working with Verifiable.
Symone Thomas has worked for Verifiable, Highspot, Openspace, Autodesk, and Instacart.
You can use AeroLeads to view verified contact signals for Symone Thomas at Verifiable, including work email, phone, and LinkedIn data when available.
Symone Thomas holds Bachelor'S Degree, Interdisciplinary Studies Arts And Sciences from Georgia State University.
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