Symone Thomas Email & Phone Number

Austin, Texas, Us

Responsible for all advanced product and technical requests to resolve any customer roadblocks.• Collaborate with cross-functional teams, include product, sales, and customer success to provide feedback on customer issues and contribute to strategies for improving customer satisfaction rates with products and services offered by company.• Analyzed customer requirements and identified solutions that best fit their business objectives.

Seattle, Washington, Us

-Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems-Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information-Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.-Troubleshoot applications such as Outlook, GMail, Zoom, MSTeams, Salesforce with use of HTML and CSS scripting language to identify the root cause of issues in complex enterprise systems

San Francisco, Ca, Us

-Help our customers rapidly & accurately resolve any issuesthey may have when using our product and owning theoutcomes for each customer interaction by effectively documenting, tracking and navigating requests from inception through completion-Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings-Promote an environment for customer renewal byproblem solving, collaborating across teams, andresearching outcomes to ensure there are no technical barriers to the customer’s ongoing success

San Francisco, Ca, Us

-Research escalated technical issues on iOS, Windows, PC,and Android devices for Autodesk applications.-Manage and collaborate inter-departmentally to resolveissues and implement a seamless workflow for customers-Maintain rapport with customers to identify trends,patterns, and outliers and make decisions for bestbusiness outcomes

San Francisco, Ca, Us

Tier 3 Technical support -Use critical thinking to make good judgment on whichissues need in-depth efforts for resolution and whichissues can be resolved quickly.-Exemplifying proficiency with multitasking handlingmultiple chats, emails, and phone calls, as well as the TTYassistance line.-Maintaining a high average monthly C-stat and overallaverage of 90.68% on Score Buddy for all graded calls andchats.

New York, New York, Us

Provide a fine dining experience through interaction with guests within a 4 star hospitality environment.

Bachelor'S Degree, Interdisciplinary Studies Arts And Sciences

Associate'S Degree, Associates Of Arts

High School Diploma, High School/Secondary Diplomas And Certificates