Symone T. Email & Phone Number

Charlotte, North Carolina, US

In an Agile timeline, I am an Analysts who specializes in monitoring remediation plans, alongside Workday HCM configurations.

Supported, administered, and configured Clayton County end-users with industry-leading computer-related equipment, assets and services to aid in business functionality. As a Desktop Support Technician, I provided single-point of contact support for end users to receive assistance and maintenance within the organization’s computing environment. In this.

Peachtree Corners, Georgia, US

Support 1900+ end-users (students and teachers) in a campus-environment (high school) year-round to ensure prompt and persistent support for academic learning.In this role, I assisted in the 86.89% graduation rate (2021) by performing the following: > Following strict auditing procedures throughout the entire calendar year to ensure all users have a.

Arlington, Virginia, US

• Astute in identifying problems before they arise; exceptional ability to implement successful action plans to monitor business flow, staff performance; and enable effective and efficient accommodations for all guests.
• Led team of 15 subordinates tasked with the responsibility of operating wheeled vehicles and $3M worth of equipment, traveling on diverse terrain and roadways, while providing critical support and advanced mobility to.
• Trained 100+ personnel on Army Training Management System (ATMS) and provided basic understanding and navigation training during unit-wide Annual Training events and practices, resulting in transition with no loss of.
• Organized and collaborated meetings to analyze and critique collected data (Project Management).
• Drafted, documented, and updated standard operating office procedures for new personnel using Microsoft Word.
• Managed the implementation and ensured successful application of all safety protocol for personnel and cargo (HAZMAT procedures and guidelines).

Arlington, Virginia, US

• Provided administrative coordination, including records filing, IT service, correspondence management, and document collection for $20M government training-program.
• Scheduled and organized bi-monthly briefings and monthly unit-wide meetings for Active-Duty Guard Reserve Human Resources Commander.
• Trained 100+ personnel on Defense Enrollment Eligibility System’s (DEERS) and customer service during weather-inflicted shortages resulting in transition with no loss of productivity
• Provided technical guidance to subordinates on army-based software and assisted in the routine maintenance of equipment to ensure safety and efficient operations
• Recorded time-off requests and administered electronic timesheet tracking documentation for onsite personnel, ensuring 100% accuracy and accountability.
• Created presentations, coordinated travel arrangements, and completed monthly expense reports for Commander their subordinates.

Certificate - Continuing Education Program, Cybersecurity And Information Security

Bachelor'S Degree, Information Technology