Symone T. Email & Phone Number

Charlotte, North Carolina, Us

In an Agile timeline, I am an Analysts who specializes in monitoring remediation plans, alongside Workday HCM configurations.

Supported, administered, and configured Clayton County end-users with industry-leading computer-related equipment, assets and services to aid in business functionality. As a Desktop Support Technician, I provided single-point of contact support for end users to receive assistance and maintenance within the organization’s computing environment. In this role, I decreased end-user downtime 35% by: > Migrating 100+ end-user devices and equipment from aging desktops to newer laptops (Dell to HP) > Implement automation within BIS Digital application for Superior Courtroom proceedings > Cleaning up Windows Active Directory to minimize cyber attacks (removing users who no longer are employed from the Directory) > Installing adequate software in the place of faulty and unsupported software (PaperStream, Adobe Pro, Spiceworks, Windows Office in place of WordPerfect) > Diagnosing persistent and on-going issues (failed printers, aging desktops, asset uniformity, end- user training) > Software Administrator of business-related software and functions needed for immediate in-house technical support (exacqVision, Atlona, BIS Digital, Infax, Zoom) > Permanently repaired existing broken equipment > Maintained the end-user's workstation (housekeeping, software updates) These actions alone not only ensured optimal workstation performance; it also gave the end-user certainty that prompt and persistent support was present.

Peachtree Corners, Georgia, Us

Support 1900+ end-users (students and teachers) in a campus-environment (high school) year-round to ensure prompt and persistent support for academic learning.In this role, I assisted in the 86.89% graduation rate (2021) by performing the following: > Following strict auditing procedures throughout the entire calendar year to ensure all users have a working device (Chrome OS Enterprise / Windows Imaging and Active Directory) > TicketIQ ticketing and asset management system to process work orders > Verifying accurate use and behavior of software installed in this education environment (Meraki & Windows-approved applications > Utilized the support of Cisco to manage devices (Meraki for all Apple devices / Cisco EMP for Windows devices) > Provided in-house/in-person one-on-one training for end-users to better understand their devices (created Knowledge Based user-guides for end-user personal use) > Maintained physical security of asset inventory (locked-door policy) > Assisted in testing equipment for preparation of optimizing reliable and durable network (sandbox lab experiments tested at my campus based on feedback from end-user's requests)

Arlington, Virginia, Us

Astute in identifying problems before they arise; exceptional ability to implement successful action plans to monitor business flow, staff performance; and enable effective and efficient accommodations for all guests.• Led team of 15 subordinates tasked with the responsibility of operating wheeled vehicles and $3M worth of equipment, traveling on diverse terrain and roadways, while providing critical support and advanced mobility to team members of separate divisions.• Trained 100+ personnel on Army Training Management System (ATMS) and provided basic understanding and navigation training during unit-wide Annual Training events and practices, resulting in transition with no loss of productivity.• Organized and collaborated meetings to analyze and critique collected data (Project Management).• Drafted, documented, and updated standard operating office procedures for new personnel using Microsoft Word.• Managed the implementation and ensured successful application of all safety protocol for personnel and cargo (HAZMAT procedures and guidelines).• Administered the logistics for approximately 156 cargo shipments within 6 months, to include transfer, loading, and delivery of hazmat-related ammunition.• Employed critical thinking to successfully and safely operate in the lead position on combat logistic patrol of a 16-truck convoy and advised members of potential threats on the roadways.• Provided technical guidance to subordinates on army-based software and assisted in the routine maintenance of laptops and desktops issued by the Federal Government to ensure efficient computer operations.• Served as a super-user on various systems, managing Access, password resets and handling the proper routing to service calls to various departments.

Arlington, Virginia, Us

• Provided administrative coordination, including records filing, IT service, correspondence management, and document collection for $20M government training-program.• Scheduled and organized bi-monthly briefings and monthly unit-wide meetings for Active-Duty Guard Reserve Human Resources Commander.• Trained 100+ personnel on Defense Enrollment Eligibility System’s (DEERS) and customer service during weather-inflicted shortages resulting in transition with no loss of productivity• Provided technical guidance to subordinates on army-based software and assisted in the routine maintenance of equipment to ensure safety and efficient operations• Recorded time-off requests and administered electronic timesheet tracking documentation for onsite personnel, ensuring 100% accuracy and accountability.• Created presentations, coordinated travel arrangements, and completed monthly expense reports for Commander their subordinates.• Drafted, documented, and updated standard operating office procedures for new employees

Certificate - Continuing Education Program, Cybersecurity And Information Security

Bachelor'S Degree, Information Technology