Symone Wallace Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Us

• Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems and related federal and state regulations• Processes business requests according to government regulations, contract provisions and internal procedures and controls.• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles• Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.

Us

• Reviews individual risks for acceptability and handles those within authority based on company underwriting guidelines and standards.• Consults with agents and collaborates with internal partners regarding underwriting decisions. Uses underwriting curiosity to recommend additional products, coverages, and discounts to ensure the agency and customer receive maximum value and adequate coverage.• Strengthens agency relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities• Communicates underwriting decisions to agencies and internal departments. Provides clear communication of rationale for decisions and options. Chooses most effective communication method based on issue, situation, and audience.

Us

• Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems and related federal and state regulations• Processes business requests according to government regulations, contract provisions and internal procedures and controls.• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles• Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.

Us

Responds to and resolves customer, agent and insurance department complaints directed to field or Home Office management and business units. Reviews complaint trends and recommends process improvements and best practices. Handles sensitive issues with professionalism, care and flexibility with overall company processes and procedures to ensure customer expectations are met in a timely manner in support of improved overall customer experience. Coach MCRs on ways to de escalate their calls and how to become more efficient in their role. Keep track of calls using a call tracker that breaks down each escalated call by MCR who escalated, what caused the escalation and how it was resolved so myself as well as my teammates can also determine not only outliers who need extra coaching but also topics that are challenging to the MCR so we can coach all MCRs, suggest policy change and update training materials.

Us

Along with duties of an MCR II such as servicing policies, I handle more complex policy and billing issues that require follow ups and I depth research. As well as assist in the transition of new hires from the classroom portion of training to putting into action the in information learned on live calls.

Us

Telephone based customer service for personal auto and homeowners insurance policies. I service policies by adding, or removing drivers, vehicles, coverages and endorsements to meet the needs of the customer. I speak to agents, named insureds, and business partners such as mortgages and lien holders.

Columbus, Ohio, Us

Telephone based customer service for personal auto and homeowners insurance policies. I service policies by adding, or removing drivers, vehicles, coverages and endorsements to meet the needs of the customer. I speak to agents, named insureds, and business partners such as mortgages and lien holders.

Office assistant and Optometric technician for a new and growing private optometry practice located in Bexley, Ohio. My responsibilities include greeting patients, scheduling appointments for existing and new patients, medical and vision insurance verification via the phone and internet. I am also responsible for managing the overall flow of office completing tasks such as pre-testing, insurance billing, office supply inventory, optical and contact lens sales. I complete any tasks that involve deposits from our credit card merchant, utilities bill payments, lab payments and much more.

Columbus, Ohio, Us

Telephone based customer service for store credit cardsProvide transaction detail, balances and billing due datesTroubleshoot website issues, file transaction disputes and educate customers on credit card terms

New York, Ny, Us

One of the largest banks in the United States, JP Morgan chase is known for asset management, wealth management, private banking and more. My group is within the Mortgage Banking division of the company, working closely with homeowners and title companies who have questions or request to payoff loans. We also provided support to homeowners in the understanding of the terms of the loans such as interest rates, amorization, escrow and more.

Philadelphia, Pa, Us

The largest mass media corporation in the country, Comcast prides itself on operative excellence in all facets of the enterprise. To foster growth and nurture existing clients, my team worked via phone to accommodate client inquiries and requests such as level 1 technical support on home network nodes, service upgrades and changes and also worked to streamline the new client process.

A company deeply rooted in customer experience and supply chain management, Alorica is a defined leader in the customer service space. As a customer service provider on a third-party basis for companies such as AT&T and Verizion Wireless, Alorica generates new revenue with upgrades and new lines of service such as up-selling an existing subscriber by packaging services all while ensuring existing customers are satisfied.

Rancho Cordova, Ca, Us

A non-profit vision insurance provider that has partnered with private Ophthalmologists and Optometrists to create a network of dependable eye care coverage and services. My department worked closely with doctors and members to ensure the members needs were met in terms of coverage and expense. Also we worked with the doctors on using the correct billing codes and practices to ensure the best overall outcome all parties involved.

Columbus, Ohio, Us

A direct selling company founded 10 years ago in a basement, Thirty-One Gifts is based of the principles of a virtuous women as stated in Proverbs 31. The company specializes in gifts and novelties that can personalized with monogramming. My team supported the sales consultants by guiding them on how to form parties and entering orders; we were the experts. Within my department there were projects myself and my coworkers worked on to create business practices that are being used today.

New York, Ny, Us

One of the largest banks in the United States, JP Morgan chase is known for asset management, wealth management, private banking and more. My group was within the Treasury and Security services division of the company, working closely with state benefit cardholders on how to use the card. We also provided support to cardholders by educating them on the usage rules and restrictions as well as handling any disputes or issues they may have encountered with the card.

Columbus, Oh, Us

A company the specializes in automotive glass repair and replacement, Safelite Solutions handles auto glass claim management on behalf of most auto insurance companies as well as some first notice of loss reporting for auto accidents. In the contact center we were the the face of the company; the first line of defense. We provides the support and solution to the overwhelmed, frustrated policyholders in the mist of their broken/cracked windshield, door glass or accident.

State Tested Nurse Aide, Paitent Care

High School Diploma, General Studies