- Creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.-Responsible for leading, coaching, and developing a team of sales associates to achieve all sales, and operational targets.-Responsible for all operations within the business and developing new sales strategies.-Participate in weekly and monthly meetings to implement process improvements.-Produced reports and analysis weekly of all metrics and KPIs.-Improved overall KPIs by 20% through the implementation of innovative business strategies.-Drove financial performance of the business by ensuring sales and profit goals were achieved by identifying and delegating responsibilities for employees.-Guaranteed compliance with company policies and procedures by holding hourly associates accountable, maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies. -Trained new employees on how to use CRM system on platforms not limited to Tableau, Concierge, and Oracle

-Responsible for leading, coaching, and developing a team of sales associates to achieve all sales, and operational targets.-Responsible for all operations within the business and developing new sales strategies.-Participate in weekly and monthly meetings to implement process improvements.-Produced reports and analysis weekly of all metrics and KPIs.-Improved overall KPIs by 20% through the implementation of innovative business strategies.-Drove financial performance of the business by ensuring sales and profit goals were achieved by identifying and delegating responsibilities for employees.-Guaranteed compliance with company policies and procedures by holding hourly associates accountable, maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies.-Trained new employees on how to use CRM system on platforms not limited to Tableau, Concierge, and Oracle

-Streamlined a concierge system process that contributed to increased customer satisfaction and annual sales.-Handled 100+daily client interactions revolving around new customer sign-ups, retrieving customer data, researching product information, and selling products-Tracked inventory for over 10,000 items by validating stock, SKU’s, customer exchanges and returns. -Maintained exceptional client relationships through clienteling, problem solving, and communication-Responsible for daily opening and closing of registers & performing money counts for cash drawers. -Improved customer experience by overseeing multi-faceted redesign projects on a weekly basis. -Collaborated with assistant manager to analyze metrics and compile daily and weekly reports

-Perform customized facial treatments-Advanced modalities : Cryotherapy, microdermabrasion, radio frequency, PRP Hair restoration, micro-needling-Develop new protocols for medi- spa

- Managed donation data and gift acknowledgement process for annual fund donors- Provided administrative support to Director of Philanthropy

- Developed and improved assigned aspects of Envision Programming with a focus of curriculum, instruction, and assessments. Directly facilitating 8- 10 hours of medical related curriculum daily.