Syn Mitchell Email & Phone Number

-Develops and implements DEI initiatives to continue creating equitable and inclusive work environments. -Creates multimedia campaigns illustrating the strength of our diversity and the potential of our collective efforts.-Collaborates with Mosaic's Executive Sponsor to ensure we remain on track with Mosaic's overall vision.

- Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. - Develop internal and external partnerships to enhance overall customer service experience.- Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying Underwriting Guidelines, as applicable, to all files.- Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)- Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements- Accountable for to maintain up to date knowledge on all corporate and lender policies and procedures and apply as applicable.- Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements.- Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing.- Action Lender Reports as required.

Hamilton, Ontario, Canada

-Fully cross-trained to handle and review client files across the A and B lenders serviced at FCT-Point of contact for lenders on deal processing and status updates-Strong knowledge on generating and amending documents (All provinces except for MB, NB and QC) -Engages an average of 400 calls per month-Conveys clear product knowledge when answering client inquiries-Clear understanding of deal life cycle-Ability to clarify deal process in response to difficult lender inquiries through in-depth product knowledge-Maintains professional relationship with lenders by using customer centered rapport to ensure positive customer experience for all clients

Hamilton, Ontario, Canada

-Communicated and collaborated with personnel across the board to connect, dispatch and relay necessary information in a timely matter-Exercised flexibility and responsiveness in different inquiry environments including call center, Live Chat and Outlook-Demonstrated the company commitment to delivering meaningful support across the customer journey-Acted as a point of contact for customers and clients-Answered forwarded lines for 50+ clients-Trained new hires on both blended and dedicated accounts-Actioned work requests for Suncor Oil Sands via SAPS Data Entry-Coordinated service calls for 40+ clients per day

Stoney Creek, Ontario, Canada

-Acted as Hostess during event days-Facilitated model home walk-throughs for potential clients-Contacted clients regarding pending purchase agreements-Answered all customer inquiries regarding features and unit specifications-Maintained and built relationships with 50+ customers daily while providing exceptional customer service

Mississauga, Ontario, Canada

-Sourced and filled placements for IT, Engineering, Sales, Food, and Construction roles-Participated in full-life cycle recruiting-Supported Account Managers with open requirements for permanent and temporary placements to include co-op placements from participating universities and colleges-Used social media, job boards and databases to source passive, and non-passive candidates-Conducted pre-qualifying telephone interviews along with back-checking and vetting references for candidates moving on to the next stage of consideration-Successful close rate of 3 hires per month-Coordinated candidate interviews with Account Managers