Synara C. Email & Phone Number

Valenzuela, Ncr, Ph

Valenzuela, Ncr, Ph

Taguig

Key Responsibilities:• Managing a team of 6 settlements officers who are handling settlements functions from loan instructions to our Panel Solicitor, certification process and audit tasks• Ensures that the team is giving excellent customer service both to our external and internal clients• Lead process improvement initiatives and projects to keep the team abreast of changes• Provides training and/or refresher as part of our commitment to growth mindset• Allocates… Show more Key Responsibilities:• Managing a team of 6 settlements officers who are handling settlements functions from loan instructions to our Panel Solicitor, certification process and audit tasks• Ensures that the team is giving excellent customer service both to our external and internal clients• Lead process improvement initiatives and projects to keep the team abreast of changes• Provides training and/or refresher as part of our commitment to growth mindset• Allocates tasks/responsibilities and ensures that deadlines are met and the quality of work meets our company standards• Conduct monthly catch up, performance evaluations, coaching and provides constructive feedback• Identifies areas for improvement and set goals for the team• Provides regular reports to Management team on team performance• Guide the team through periods of change, fostering a positive and resilient mindset.Ensures that the team is giving excellent customer service both to our external and internal clients Show less

Taguig City

Key Responsibilities:• Provided customer service functions and post settlements administration for Pepper Auto Loans• Supported Servicing Team Leader in overseeing the team by performing senior- level tasks such as process approvals and ensuring seamless operations in their absence. • Led process improvement initiatives

Manila

-Served as Team Lead to Database and Client Research team -Managed the company's database by making sure that all contacts are up to date and continually populate the number of contacts in different areas of business in Banking, Financial Institutions, Corporates, Financial Markets, Government Finance and its corresponding verticals.-Worked closely with the Research, Forums, Editorials, Sales and Marketing team as a support/coordinator.-Worked as a support to the Social Media team… Show more -Served as Team Lead to Database and Client Research team -Managed the company's database by making sure that all contacts are up to date and continually populate the number of contacts in different areas of business in Banking, Financial Institutions, Corporates, Financial Markets, Government Finance and its corresponding verticals.-Worked closely with the Research, Forums, Editorials, Sales and Marketing team as a support/coordinator.-Worked as a support to the Social Media team by helping out in increasing followers and hit rates in different social media platforms.-Carried out extensive research on identifying key leaders in Bank industry, Financial institutions, financial markets, and corporates.-Performed emails and calls with key people in various Financial Institutions, banks and corporates all throughout Asia-Pacific region, Middle East and Africa with regards to round tables, City-level briefings, conventions, Surveys and/or forums organized by the The Asian Banker. Show less

Worked as customer service representative both on email and phone on eBay UK account.-Served as a mediator between buyers and sellers on eBay who are having difficulties in their purchases or selling powers. -Provided decision for cases filed by the buyer or the seller on eBay platform

Naga, Camarines Sur

-Worked as part of the Credit Management Department, billing and collection-Managed the accounts of mall tenants in terms of Receivables and Revenues-Provided monthly reports directly to EVP-Maintained tenants' accounts on Oracle System

Bachelor In Business Administration, Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Madrigal Scholars

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Gabay Sholars Organization, Ateneo Young Entrepreneur, ADNU-SSG Comelec