I have over 20 years experience in change management, primarily in financial services organisations. During my career, I have gained in-depth experience of mortgage sales and underwriting operations, insurance sales and claims processes, lending, card payments and bespoke CRM applications. I have experience of implementing changes to meet regulatory requirements and the development of new business propositions, involving gathering complex business requirements across multiple business units, detailed systems specifications, business operating models and user acceptance testing. I have driven the end-to-end delivery of combined technology and business solutions, often managing virtual teams spread over a number of disciplines, geographic locations and 3rd party suppliers.I am a proven self-starter with the ability to deal with ambiguous business situations and build relationships with senior stakeholders.Specialties: Business requirements gathering & documentation, mapping and re-engineering of organisational processesExperience of the full project lifecycle, including managing User Acceptance Testing, pilots and live provingUse of structured approaches to business analysis and project management, including Agile and Prince 2Relationship building at all levels, effective presentations and facilitationFamiliar with strategy formulation, marketing and branding