Synthia Grear Email & Phone Number

Suffolk, VA

Columbia, Maryland, United States

Forestville, MD

• Administered pre-employment background checks and facilitated drug screenings.
• Monitored employee relations and mediated harmonious work culture through effective conflict resolution.
• Explained HR policies and procedures and answered employee questions.
• Build and manage a lean labor model through scheduling and payroll management while maintaining high volume product flow and excellent client service.
• Serve as a strategic partner with company to onboard and develop.
• Addressed all hourly staffing and recruiting needs, including job postings, and interviews.

Maryland, United States

• Developed and deployed action plans to improve customer service programs.
• Resolve customer issues and concerns in a professional manner.
• Liaison between omni-channel and management to consistently satisfied partners with fast, knowledgeable service.
• Advanced store initiatives to offer clients additional services for various merchandise categories and store card applications.
• Trained, developed, coached front end staff to streamline a more affective process for clients.
• Creates a sense of urgency with team; delegates and motivate self and team to accomplish companies objectives in a timely manner.

Forestville, Maryland, United States

• Actively walks the stored coach in the moment to enhance each leader’s ability to execute as well as develop their own respective teams.
• Maintain observation of each direct report’s strength and opportunities.
• Reviews targeted sales and quickly identify and prioritize areas of opportunity, determines root cause of the opportunity, and sets team direction to maximize sales and /or team performance to deliver.
• Supports company shrink and safety initiatives.
• Actively participates in peer group discussions to identify trends and/or barriers to business performance.
• Proactive identify the most effective ways to recognize team that achieve superior performance. Leverage multiple methods to communicate business performance and objective to the team.

Forestville

• Visual/Sales Lead Conducted routine cleanliness checks to maintain visually appealing shopping environment.
• Monitored inventory to anticipate item shortages and reduce potential purchase barriers.
• Supplied detailed product information to address client inquiries and up sale buying decisions.
• Creating a safe store environment for employees and clients through workplace safety guidelines.
• Contributes to a customer-focused environment while demonstrating excellent service.
• Reliable and trustworthy role model for ethical and honest behavior.

Laurel, Maryland, United States

• Sort mail in appropriate mail bags
• Ensure all delivery material was prepared for shipment⁃ Operate a scanner to record shipping and packaging information
• Lift mail bags (10 + lbs)
• Emptied mail crate within 35 minutes or less
• Re-hang bags (in number/letter order) for mail sorting
• Maintain good work habits, including report to work on time

Alexandria, VA

• Contact members to determine the reasons for delinquency and take appropriate action to bring past due loans current, including real estate and credit card.
• Creates customer feedback surveys to evaluate employee/customer interactions; compiles and analyzes survey results and performed trend analysis on discoveries; recommends and implements process improvement strategies.
• Negotiating and establishing various payment plan options i.e. installment agreements, case settlements, payroll deduction agreements/garnishments; as well as, conducting financial transactions
• Performed financial analysis of customers' case to determine their ability to pay; initiates installment payment plans and case settlements as necessary; creates staff training enhancements and strategies to improve.
• Respond to general mail requests and inquiries and maintained accurate files and reports on all collections activity
• Reviewing and analyzing various reports of a financial nature that require the selection and interpretation of data received from internal and external sources, including reports produced by automated systems. Made.

Washington D.C. Metro Area

• Formulated financial analyses using various accounting and funding information to identify possible trends and/or issues which may lead to developing and recommending various funding strategies.
• Evaluated staff performance, schedules, coordinating work operations at different worksites, assessing and resolving problems as they arise while exercising leadership. Assigning, directing, and reviewing the work of.
• Maintained account records: General Ledger, Negative and Collateral reports, payments invoices from agencies. Managed the monthly tasks: account reconciliation, journal entries preparation and monthly account analysis.
• Processed and enter financial and accounting information into the accounting system as well as the financial reporting system and ensuring the information is accurate. Prepared and maintained data regarding existing.
• Utilized variety of systems to accurately track and monitor accounts and payments
• Managed the gathering of information internally or externally to deem necessary for correct posting.