Synthia Grear Email & Phone Number

Suffolk, Va

Columbia, Maryland, United States

Forestville, Md

Administered pre-employment background checks and facilitated drug screenings. • Monitored employee relations and mediated harmonious work culture through effective conflict resolution. • Explained HR policies and procedures and answered employee questions. • Build and manage a lean labor model through scheduling and payroll management while maintaining high volume product flow and excellent client service. • Serve as a strategic partner with company to onboard and develop. • Addressed all hourly staffing and recruiting needs, including job postings, and interviews. • Managed successful training programs for both new hires and established employees to keep everyone on the same page. • Collaborated with both manager and employees to handle questions and resolve work-related issues.. • Perform all opening and end of day cash handling requirements such as cash drops, register balancing and safe accountability. • Process and maintain currency by completing daily audits of external vault. • Train and develop new associates on POS system and key sales tactics..

Maryland, United States

Developed and deployed action plans to improve customer service programs. • Resolve customer issues and concerns in a professional manner. • Liaison between omni-channel and management to consistently satisfied partners with fast, knowledgeable service. • Advanced store initiatives to offer clients additional services for various merchandise categories and store card applications. • Trained, developed, coached front end staff to streamline a more affective process for clients. • Creates a sense of urgency with team; delegates and motivate self and team to accomplish companies objectives in a timely manner. • Concise communicator with customers, team and management. • Monitored the work of front-line staff and worked with employees to correct problems and improve processes. • Handle conference calls and daily district distant coaching

Forestville, Maryland, United States

Actively walks the stored coach in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. •Maintain observation of each direct report’s strength and opportunities. •Reviews targeted sales and quickly identify and prioritize areas of opportunity, determines root cause of the opportunity, and sets team direction to maximize sales and /or team performance to deliver expense/profitability targets. •Supports company shrink and safety initiatives. •Actively participates in peer group discussions to identify trends and/or barriers to business performance. •Proactive identify the most effective ways to recognize team that achieve superior performance. Leverage multiple methods to communicate business performance and objective to the team.

Forestville

Visual/Sales Lead Conducted routine cleanliness checks to maintain visually appealing shopping environment. • Monitored inventory to anticipate item shortages and reduce potential purchase barriers. • Supplied detailed product information to address client inquiries and up sale buying decisions. • Creating a safe store environment for employees and clients through workplace safety guidelines. • Contributes to a customer-focused environment while demonstrating excellent service. • Reliable and trustworthy role model for ethical and honest behavior. • Used POS system to compute bill amount and take payments, including cash, credit, and debit cards. • Create new tickets and price tags for merchandise lacking proper pricing signage.

Laurel, Maryland, United States

Sort mail in appropriate mail bags • Ensure all delivery material was prepared for shipment⁃ Operate a scanner to record shipping and packaging information • Lift mail bags (10 + lbs) • Emptied mail crate within 35 minutes or less • Re-hang bags (in number/letter order) for mail sorting • Maintain good work habits, including report to work on time

Alexandria, Va

• Contact members to determine the reasons for delinquency and take appropriate action to bring past due loans current, including real estate and credit card. • Creates customer feedback surveys to evaluate employee/customer interactions; compiles and analyzes survey results and performed trend analysis on discoveries; recommends and implements process improvement strategies based on information collected, face-to-face contacts• Negotiating and establishing various payment plan options i.e. installment agreements, case settlements, payroll deduction agreements/garnishments; as well as, conducting financial transactions• Performed financial analysis of customers' case to determine their ability to pay; initiates installment payment plans and case settlements as necessary; creates staff training enhancements and strategies to improve the overall central collections process;• Respond to general mail requests and inquiries and maintained accurate files and reports on all collections activity• Reviewing and analyzing various reports of a financial nature that require the selection and interpretation of data received from internal and external sources, including reports produced by automated systems. Made recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.• Process disability claims and deceased claims and repossessions Handle IRS levies, garnishments, and subpoenas.• Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.

Washington D.C. Metro Area

• Formulated financial analyses using various accounting and funding information to identify possible trends and/or issues which may lead to developing and recommending various funding strategies.• Evaluated staff performance, schedules, coordinating work operations at different worksites, assessing and resolving problems as they arise while exercising leadership. Assigning, directing, and reviewing the work of subordinates. • Maintained account records: General Ledger, Negative and Collateral reports, payments invoices from agencies. Managed the monthly tasks: account reconciliation, journal entries preparation and monthly account analysis.• Processed and enter financial and accounting information into the accounting system as well as the financial reporting system and ensuring the information is accurate. Prepared and maintained data regarding existing member, coordinates and schedules administration meetings.• Utilized variety of systems to accurately track and monitor accounts and payments• Managed the gathering of information internally or externally to deem necessary for correct posting.• Anticipated and recognized accounts for elimination, approve and/or disapprove accounts for reopen.