Synthia Shurtleff Email & Phone Number

Austin, Texas Metropolitan Area

· Manage the schedule for two different offices and 20 installation crews, ensuring timely completion of installations and services· Schedule various types of installations and services for multiple crews per week· Collaborate with Project Managers to develop and execute project timelines, ensuring that milestones and deliverables are met on time· Liaise between subcontractors and customers to ensure a high level of customer satisfaction· Run daily recap meeting with multiple stakeholders· Initiated regular customer feedback surveys providing valuable insights for reining service delivery strategies· Troubleshoot and resolve customer issues in a timely and professional manner

· Successfully coordinated over 150 events per semester, managing scheduling, facilities, and vendor relationships· Processed payments & reconciles budget of $50,000 for educational programs· Coordinated travel & accommodations for dept head, students & guest artists· Designed and edit graphics, programs, print marketing materials & digital assets to promote over 150 performances per semester· Managed and updated the Music Department website on WordPress· Responsible for recruiting student workers; screening interviewing, and hiring for the Music Department· Maintained a positive candidate experience throughout the interview and hiring process· Review and maintain job descriptions to ensure proper job postings· Trained the student workers for the different departments: front office, music library, computer lab, recital recording· Gathered and uploaded all documents needed for student worker new hires and their compensation

• Created & implemented social media strategy & content creation for 3 clients indiverse industries• Reports on analytics & makes data-driven changes based on audience trends• Consults with clients on best practices to promote overall brand awareness

• Designed & implemented course curriculum for 2 grades & 7 classes• Provided instruction in group settings & 1-on-1 as needed• Collaborated with EdTech team to learn, teach & use new instructional tech• Resolved problems quickly & effectively to keep class running smoothly.• Facilitated effective communication with students, parents, colleagues & admin• Analyzed data on learning

Buda, Texas

• Managed team of 7; directed & coached on restaurant operations & procedures• Monitored dining room for potential threats & skillfully resolved incidents• Oversaw hostess schedule alongside other managers to stay in budget