Shane Yokom Email & Phone Number

Canberra, Act, Au

Canberra, Australia

As a senior leader, I oversee the strategic direction and implementation of the company's information technology infrastructure and systems and implement a formalised agile delivery capability with a strong value focus. I have proven myself to be skilled in determining the requirement for high-quality IT services to provide cost-effective IT security solutions to organisations of all sizes and structures. With a forward-looking approach, I oversee concurrent client onboarding and staff recruitment processes to ensure the preservation of superior service levels and consistently achieve established milestones. I also package the Essential Eight Maturity Model within top-tier IT services offered at a monthly cost on a sliding scale, ensuring affordability for organisations of any size. An insightful leader, I implement a fit-for-purpose and robust program governance model and manage project teams to deliver solutions and outcomes within scope, schedule, budget, and quality controls. Notably, I manage and engage with risks and issues related to ICT operations, develop aligned IT policies and strategies, manage IT budgets of up to $1M, and drive digital transformation initiatives to support the company's overarching business objectives. ♦ Achieved year-on-year business growth of 60% by establishing strong financial frameworks and systems.♦ Successfully conceptualised, designed, proofed, built, and deployed a zero-trust cloud environment for an immigration law firm, fully aligning with stringent security and data loss prevention requirements. Overcame the added complexity of migrating the client from a legacy private cloud solution and managing the entire project remotely, involving teams in Sydney, Melbourne, Christchurch, and the Philippines.

Canberra, Australia

Tasked to lead a highly engaged team of 6 in the design and establishment of the Managed Services Division, I directed the development and implementation of the AUIT strategic plan, tracked client satisfaction and growth, supervised team growth, and assessed performance while managing the division's budget, invoicing, and P&L. In this role, I established an effective team structure to support clients, encompassing the implementation of remote management toolsets, service agreements, policies and procedures, staff training, and fostering staff cohesion. I also brought the team into profitability by developing managed services agreements, transforming client transition and onboarding, and creating a strategic roadmap for team development and spending. A respected expert, I ensured client compliance by deploying technical management assets, implementing the Essential Eight Maturity Model, designing clients' IT strategic plans, and providing an inclusive 5-year spending plan for client approval.♦ Transformed an underperforming managed services division into a profitable and growing segment of the business, achieving a net positive monthly income of 30% more than monthly revenue.♦ Elevated staff and client satisfaction levels.♦ Improved staff efficiency by up to 40% and reduced site visits by 15-20% by assessing, selecting, and deploying a secure remote management toolset across 15 sites and 500+ endpoints.♦ Enhanced endpoint reporting and visibility, leading to increased hardware sales revenue from reportable warranties and improved endpoint security and controls.♦ Achieved a 99% uptake rate among clients, which significantly improved cash flow.♦ Uplifted customer satisfaction by outsourcing IT risks and management, providing enhanced visibility, clear service level targets, and effective issue resolution, resulting in increased revenue and improved communication.

Canberra, Australia

As Operations Manager | Cloud and Project Manager, I had oversight of project design and delivery and was tasked with enhancing team culture, process improvement, documentation management, client and vendor management, and solutions architecture. I excelled in building a high-performing team of 10 direct and 3 indirect reports by prioritising team performance, development, attrition reduction, and positive team culture to ensure high staff satisfaction. An insightful and influential leader, I achieved and upheld high levels of client satisfaction, transformed client retention rates, and led divisional growth, simultaneously enhancing team size and structure to meet evolving business demands. By applying advanced commercial acumen, I effectively oversaw project costing, design, and delivery with a commitment to consistently meeting client needs and expectations. I also offered expert insight and a holistic lens to manage resources and support the team and division's sustained growth and overall success.♦ Increased the on-time project delivery rate by 40%, consistently maintaining 100% compliance with risk management and quality checks by implementing project stage design, documentation, and resource planning.♦ Reduced project costing inaccuracy meeting all time commitments with existing resources and achieving project deadlines with a 15% budget surplus by redesigning projects to support resource scaling decisions. ♦ Improved staff and client satisfaction and retention rates by proactively addressing critical staff concerns and conducting one-on-one meetings to support career progression and leadership pathways.

Canberra, Australia

Reporting to the Chief Technology Officer, as the Operations Manager I am responsible for the Coordination and Management of service desk and field technicians; the management and achievement of deliverables for infrastructure projects, and the achievement of all support SLA agreements with our Managed Services Clients. I am required to ensure all service tasks are completed by scheduled tasks whilst also managing and delivering IT Projects to managed clients.

Canberra, Australia

Sydney, Australia

Picton, Nsw

Bruce, Canberra