Syreeta Leaks Email & Phone Number

Successfully manage a team of 10 customer service representatives handling customer service calls for government debit card services in 11 different states & 13 tribes throughout the United States serviceable footprintConduct customer success coaching to improve agent performance and increase customer satisfaction by providing ongoing coaching and support to ensure high-quality service delivery and adherence to company policies and proceduresMonitor customer interactions and metrics, including hold times, response times, and call quality, to identify trends and areas for improvement, providing regular reports and analysis to senior leadership and other stakeholdersResolve customer issues and escalations, demonstrating strong problem-solving skills and the ability to navigate challenging situations while maintaining strong relationships with clients and customersUtilize Galileo Financial Technology Platform, Microsoft Teams, Web station, and NICE inContact CXone software to efficiently manage customer service operations, including call handling, balance transfers, and fraud protectionAdminister the Customer Identification Program (CIP) processing, verifying customer identification and legal documents to update cardholder accounts and ensure compliance with company and regulatory requirementsConduct performance evaluations and administered progressive discipline as necessary to maintain high standards of performance and behavior among customer service representatives

United States

Create professional branding media, including logos, graphics, and marketing materials, for a variety of clients across multiple industries, resulting in increased brand recognition and salesDesign print and digital advertising campaigns, including social media graphics and email newsletters, that effectively communicate key messaging and drive customer engagement and conversionsServe as a resource liaison for businesses, providing guidance and expertise on branding and advertising strategies, as well as other areas such as event planning and leadership developmentImplement leadership training programs for youth and young adults, providing valuable skills and knowledge to help them succeed in both personal and professional settingsCoordinate event registration and assist with event planning, including logistics, vendor coordination, and on-site support, for a variety of events such as conferences, fundraisers, and community gatheringsServe as Master of Ceremony at special events, demonstrating strong public speaking skills and engaging audiences with energy and enthusiasmEncourage good character and life choices among youth and young adults, serving as a mentor and role model and providing guidance and support to help them achieve their goals

United States

Achieved outstanding sales performance, earning a top sales award for achieving 85% or higher in salesEarned ESQi Awards for maintaining a customer satisfaction rating of 91% or higher, reflecting a commitment to delivering exceptional serviceSuccessfully grew the branch's fleet, earning a Fleet Growth Award for expanding the fleet by 57%Retained 90% of business-to-business customers, building strong and lasting relationships through exceptional service and supportOversaw the daily logistical operations of a busy Enterprise Rent-A-Car branch, ensuring smooth and efficient operations while meeting revenue and customer service targetsPlayed an active role in the hiring process for assistant managers, interviewing and selecting the most qualified candidates to join the teamBuilt and maintained strong relationships with corporate accounts, providing exceptional service and support to meet their unique needs and drive repeat businessDeveloped and implemented customer service policies and procedures, ensuring that all team members were equipped to provide outstanding service to customersManaged accounts receivables, handling and processing payments to ensure accurate and timely billingProvided excellent customer service to all clients, answering phone calls and resolving issues quickly and effectively

United States

Provided leadership and support to team members, setting goals, providing coaching, and ensuring that all staff had the tools and resources needed to succeedAssisted in training of new employees, working closely with the branch manager to provide comprehensive onboarding and trainingMonitored and managed accounts receivables, ensuring that all payments were processed accurately and in a timely mannerMaintained strong relationships with corporate accounts, providing personalized service and support to meet their unique needs and drive repeat businessAchieved outstanding sales performance, contributing to the overall success of the branch and earning recognition for top sales performanceCollaborated with the branch manager and other team members to identify areas for improvement and implement process changes to increase efficiency and drive revenue growth