Yusuf Siddick Feroz S Email & Phone Number

United Arab Emirates

• Consulting and assisting the Small and Medium Business (SMB) Clients to plan their IT requirements and customized software solutions in optimal, safe and secure way based on their business needs.
• Working closely with technical team to update progress of the project, while working across Customer organizations meet the capacity needs and service level agreements and ensure customers applications are well.
• Vendor management, SPOC for… Show more
• Vendor management, SPOC for business partnership with leading product manufacturers. Show less

United Arab Emirates

• Management reporting, statistics for SMR, Client reporting.
• Resolved numerous project issues including staffing shortages, tactical matters, divergent business and user needs.
• Streamlined the support process, resulted in reduction of errors and increased service scores.
• Office Administration.

Chennai

• Ramped up and managed an efficient and cost effective application support team to handle 24/7 applications.
• Supported Business Heads in Tracking and Monitoring Projects.
• Preparation of SOP, process and quality related documents.
• Planned and executed a CCB and acted as the Change manager for the product development in Xerox.

• Worked as Business Process Manager (BPM) for British Telecom and have implemented best practices.
• As a DBA Lead for British Telecom, managed 50+ business critical applications hosted across 20+ databases.
• Worked with application owners to develop and standardize test, upgrade, and release management processes.

• As a DBA during the tenure with British Telecom, supported the business critical applications during DB upgrades and migrations to ensure the BAU.
• Developed performance monitoring tools and reporting tools in servers.
• Training and development of new skills across LOB.

• As a Deployment coordinator in Merck Sharp and Dohme, handled the application deployment activities.
• Documented and standardized deployment procedures, resulted in quality improvement of deployment cycles.

Erode Area, India

• General administration, Office Management and coordination.
• Facilitating the top management with the reports on the day to day operations.
• Liaise with government bodies such as pollution control board.