• Consulting and assisting the Small and Medium Business (SMB) Clients to plan their IT requirements and customized software solutions in optimal, safe and secure way based on their business needs.• Working closely with technical team to update progress of the project, while working across Customer organizations meet the capacity needs and service level agreements and ensure customers applications are well designed and scaled to the needs of their business.• Vendor management, SPOC for… Show more • Consulting and assisting the Small and Medium Business (SMB) Clients to plan their IT requirements and customized software solutions in optimal, safe and secure way based on their business needs.• Working closely with technical team to update progress of the project, while working across Customer organizations meet the capacity needs and service level agreements and ensure customers applications are well designed and scaled to the needs of their business.• Vendor management, SPOC for business partnership with leading product manufacturers. Show less

• Management reporting, statistics for SMR, Client reporting.• Resolved numerous project issues including staffing shortages, tactical matters, divergent business and user needs.• Streamlined the support process, resulted in reduction of errors and increased service scores.• Office Administration.

• Ramped up and managed an efficient and cost effective application support team to handle 24/7 applications.• Supported Business Heads in Tracking and Monitoring Projects.• Preparation of SOP, process and quality related documents. • Planned and executed a CCB and acted as the Change manager for the product development in Xerox.

• Worked as Business Process Manager (BPM) for British Telecom and have implemented best practices.• As a DBA Lead for British Telecom, managed 50+ business critical applications hosted across 20+ databases. • Worked with application owners to develop and standardize test, upgrade, and release management processes.

• As a DBA during the tenure with British Telecom, supported the business critical applications during DB upgrades and migrations to ensure the BAU.• Developed performance monitoring tools and reporting tools in servers.• Training and development of new skills across LOB.

• As a Deployment coordinator in Merck Sharp and Dohme, handled the application deployment activities. • Documented and standardized deployment procedures, resulted in quality improvement of deployment cycles.

• General administration, Office Management and coordination.• Facilitating the top management with the reports on the day to day operations.• Liaise with government bodies such as pollution control board.